Tracy Halley
Metro-Atlanta
Summary
I am a highly motivated individual seeking a full-time position where I can effectively utilize my diverse skillset and experience to contribute to the success of any team. With exceptional interpersonal skills, time management, and creative problem-solving abilities, I am confident in my ability to communicate and collaborate with colleagues, clients, and stakeholders. I believe that my skills and experience make me a valuable asset to any organization and I am excited about the prospect of taking on new opportunities.
Overview
18
18
years of professional experience
Work History
Head Cashier
Lowe’s Companies, Inc.
07.2018 - 01.2022
- Managed opening and closing procedures of the store's Front End, ensuring smooth operations
- Played a pivotal role in training and mentoring new cashiers, ensuring compliance with established standards
- Focus on delivering exceptional service consistently providing effective solutions to customer inquiries
- Served as a dependable associate across multiple departments during staff shortages, contributing to maintaining operations and meeting customer needs efficiently
- Honored with Lowe’s Bronze Star for consistently delivering exceptional customer service.
CSA/Specialist
Lowe’s Companies, Inc.
02.2015 - 09.2018
- Actively generated leads for new projects, consistently surpassing both departmental and store weekly sales targets
- Engaged customers for various projects involving blinds, shutters, flooring, and doors
- Seamlessly supported other teams during peak times and effectively coached associates during training
- Managed order entries, updates for customers, and addressed concerns, ensuring associates completed their training
- Conducted daily inventory checks, maintained stocked shelves, and ensured accurate pricing.
Sales Account Manager
Sprint
07.2015 - 03.2017
- Managed customer communications and addressed escalations related to wireless devices
- Conducted thorough training sessions for customers and colleagues to enhance product knowledge
- Oversaw a portfolio comprising 150 accounts and achieved a 100% close rate for new prospects through effective cold calling
- Was the point of contact in Supervisor’s absence
- Completed the implementation process for new business customers.
Advisor
Verizon
12.2003 - 05.2014
- Resolved customers' billing concerns and assisted with equipment purchases
- Achieved a consistent 100% quality score for customer issue resolutions and provided Tier I troubleshoot support
- Guided and offered on-the-job training to less experienced team members
- Successfully generated Major Account Agreements for corporate customers through Sales Force Administration Contact Management
- Managed enterprise customers with monthly revenues exceeding $700K, maintaining outstanding receivables below 2%.
Education
X-culture GLOBAL COLLABORATION CERTIFICATE -
Bachelor of Arts - International Business
Georgia Gwinnett College
Lawrenceville, GA05.2024
Associate of Arts - Business Fundamentals
University of Phoenix
Atlanta, GA01.2016
Skills
- Leadership
- Team Management
- Account Management
- B2B Relations
- Billing Management
- Coaching
- Cold Calling
- Customer Service
- Inventory Management
- Administrative Support and Data Entry
- Negotiation
Professional Development
- Business Analysis Foundation
- Root Cause Analysis: Getting to the Root of Business Problems
- Develop Your Writing Skills
- Writing in Plain Language
- Getting Started as a Project Coordinator
- Crash Course in Writing Well: Learn to Write with More Style, Flair, and Impact
- Tips for Better Business Writing
- Writing with Commonly Confused Words
- Word Essential Training
Timeline
Head Cashier
Lowe’s Companies, Inc.
07.2018 - 01.2022
Sales Account Manager
Sprint
07.2015 - 03.2017
CSA/Specialist
Lowe’s Companies, Inc.
02.2015 - 09.2018
Advisor
Verizon
12.2003 - 05.2014
X-culture GLOBAL COLLABORATION CERTIFICATE -
Bachelor of Arts - International Business
Georgia Gwinnett College
Associate of Arts - Business Fundamentals
University of Phoenix
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