Desired Job Title
Product OwnerUser Experience ResearcherUser Support SpecialistProduct ManagerProduct SpecialistWork Type
Full TimeContract WorkLocation Preference
RemoteHybridLocation: Jackson, GAAtlanta, GA
Open to relocation: Yes
Open To Work
Tracy Holmes
Jackson
Work Preference
Summary
Results-driven Product Owner and Claims Product Manager with over 10 years of experience in developing scalable SaaS and operational solutions. Expertise in user-centered discovery, requirements gathering, and data-informed decision-making. Partnered with cross-functional teams to enhance usability and optimize customer experiences, leveraging Agile methodologies and data analytics to drive process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner
Oracle
Remote
11.2021 - Current
- Lead discovery and backlog prioritization for enterprise SaaS implementations, ensuring product enhancements align with customer needs, usability goals, and business objectives.
- Partner with stakeholders, product managers, engineers, and end users to gather requirements, refine workflows, and translate feedback into actionable user stories and acceptance criteria.
- Facilitate Agile ceremonies and iterative feedback sessions for cross-functional teams of 8+, increasing team velocity by 25% through continuous improvement and user-informed prioritization.
- Developed executive dashboards and reporting insights to enable data-driven product decisions and performance analysis.
- Advocated for AI-enabled enhancements to improve predictive resource modeling and product scalability, aligning with operational efficiency goals.
- Performed risk and impact assessments to provide insights for product decisions, minimizing delivery risk exposure while adhering to roadmap commitments.
- Crafted product vision and roadmap to align with business strategy and fulfill customer expectations.
Claims Product Manager
Goldfein Claims Management
Alpharetta
09.2015 - 11.2021
- Served as product owner for internal claims platforms, gathering user requirements to enhance platform functionality.
- Managed backlog of enhancements, achieving 20% reduction in claims processing time.
- Implemented QA and compliance measures, decreasing processing errors by 25% and enhancing reliability.
- Facilitated collaboration with IT and business users to modernize workflows and streamline CRM processes, improving user experience.
- Created Power BI dashboards to analyze user behavior and track operational performance metrics.
Education
Bachelor of Arts - Psychology
UMPI
Online12-2026
High School Diploma -
South Atlanta High School
Atlanta05-2007
Skills
- Product management
- Backlog prioritization
- Product backlog management
- Agile methodology
- Stakeholder engagement
- Risk management
- Data analysis
- Market analysis
- Performance metrics
- Design thinking
- Team collaboration
Certification
- Lean Six Sigma Yellow Belt
Product Owner Certified
AI Foundations Associate Certified
Research & Analytics Tools
Power BI • Salesforce • Smartsheet • Jira • Confluence • Excel • CRM Platforms • Agile/Scrum Tools
USER RESEARCH HIGHLIGHTS
Conducted stakeholder and end-user interviews to identify workflow inefficiencies and product enhancement opportunities
Translated qualitative feedback into prioritized product requirements and actionable user stories
Leveraged operational metrics and dashboard analytics to support customer-focused product decisions
Collaborated with technical and business teams to improve system usability and adoption rates
Timeline
Product Owner
Oracle
11.2021 - Current
Claims Product Manager
Goldfein Claims Management
09.2015 - 11.2021
Bachelor of Arts - Psychology
UMPI
High School Diploma -
South Atlanta High School