Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Oberlin

Atlanta

Summary

Over 20 years of experience in HR/benefits administration. Strong benefits background with a focus on developing benefits communications for diverse employee population.

Overview

25
25
years of professional experience

Work History

Manager, Benefits

HD Supply/White Cap, LP
03.2011 - Current
  • Company Overview: White Cap separated from HD Supply in October, 2020
  • Create all benefit communications including multiple annual enrollment guides, training decks, mailers, emails, digital signage, posters, recruiting materials, internal and external site text updates etc.
  • Partner with graphic designer, translation and printing vendors to create and distribute materials
  • Review and update all text, graphics and documents on company intranet and vendor websites to ensure content is up-to-date and engaging
  • Lead enrollment testing to ensure web content is accurate and system is performing as expected by open enrollment go-live date
  • Train HR team and vendor call centers on benefit changes, plan customizations for acquisitions
  • Partner with Communications team to educate employees and increase engagement in programs and initiatives (e.g. annual physical completion, HSA participation, utilization of pricing transparency tools.)
  • Work with broker and compliance to update SPDs, SBCs and post or mail SARs, annual legal notices by deadlines
  • Review and update policies
  • Manage complex claims issues
  • Monitor and report high cost claims
  • Manage invoicing for healthcare plans

Benefits Administrator

Hardin Construction Company, LLC
07.2005 - Current
  • Company Overview: Construction Management-500 employees throughout the Southeast
  • Point of contact for insurance enrollments/issues.
  • Assist in resolving claims issues with insurance carriers.
  • Make changes, enrollments, terminations with all vendors in accordance with HIPAA and Section 125 regulations.
  • Participate in and arrange informational meetings for associates during open enrollment periods and new product/policy roll outs.
  • Maintain insurance records and database.
  • Reconcile vendor invoices. (Blue Cross, VSP, AFLAC, Reliance, Colonial, Flores, Fidelity)
  • Coordinate with TPA to maintain and manage Flex Spending.
  • Assist in 401k administration including enrolling, transmitting associate contributions, monitoring loans etc.
  • Coordinate with Payroll to ensure accuracy of deductions.
  • Administer executive medical reimbursement accounts.
  • Participate in meetings/conference calls regarding insurance renewals/vendor offerings.
  • Generate reports, correspondence, mass mailings etc.
  • Associate Recognition Task Force- Developing processes and policies for multi-layer associate recognition program.
  • Assist with article submission/editing for company newsletter/intranet.

Benefits Analyst

Per-Se Technologies, Inc.
06.2003 - 10.2005
  • Company Overview: Healthcare Industry Software/Business Solutions- 5,000 employees nationwide
  • Coordinate with third party administrator to manage employee health and welfare benefits.
  • Administer all aspects of COBRA- Work directly with carriers and COBRA participants.
  • Deal with escalated benefit and policy and procedure issues.
  • Coordinate with disability carrier to initiate and manage disability claims.
  • Track LOA/FMLA.
  • Initiate and manage Life insurance claims.
  • Qualify and process family status changes.
  • Collect and account for COBRA and LOA premium payments.
  • Communicate with regional HR representatives and other employees regarding benefit issues.
  • Explain benefit plans, options and related policies and procedures to all levels of employees.
  • Update employee records, spreadsheets and databases.
  • Generate reports, correspondence, HIPAA Certificates, FMLA acknowledgements.

Human Resources Assistant- Benefits

Healthplan Southeast
05.2002 - 06.2003
  • Company Overview: HMO- 200 employees onsite
  • Administer employee benefits.
  • Process payroll.
  • Orient new employees.
  • Process new hires and terminations.
  • COBRA
  • Schedule interviews.
  • Review resumes.
  • Applicant tracking.
  • Create, maintain and update spreadsheets and reports.
  • Act as liaison between employees and benefit administrators.
  • Audit/reconcile invoices/self-bill.
  • Calculate deductions/premiums.
  • Perform employment verifications.
  • Worker’s compensation claims.
  • Disability, LOA, FMLA.
  • Assist with special events.
  • HR position eliminated

Human Resources Representative

SunCare Respiratory Services, Inc.
06.2000 - 03.2002
  • Company Overview: Respiratory therapy services and medical equipment supplier- 200 employees nationwide
  • Processed payroll and assisted with benefits.
  • Handled worker’s compensation claims.
  • Researched and prepared policies and procedures, job descriptions and forms.
  • Assisted union and non-union employees with policy issues.
  • Created, maintained and updated spreadsheets and reports.
  • Processed recruitment ads.
  • Processed new hires.
  • Administered background and substance abuse plan.
  • Verified and tracked licensure.
  • Composed employee newsletter, memos, email and correspondence.
  • Performed employment verifications/checked references.
  • Coordinated with upper management and corporate office during divestiture to transition retained employees from SunCare to buyer.
  • Prepared essential documentation for terminations resulting from divestiture. (Letters of termination, retention package information, PTO payouts etc.)
  • Company Divested

Customer Service Representative, Manager Trainee

Interim Personnel (now Spherion)
03.2000 - 06.2000
  • Company Overview: Temporary and permanent staffing- 120 employees.
  • Interviewed and evaluated applicants/ Hired and terminated employees.
  • Oriented new employees.
  • Assisted with payroll processing.
  • Placed employees with various clients.
  • Acted as employee/client liaison.
  • Handled employee and client concerns/requests.

Education

B.A. - Communications

University of Michigan
Ann Arbor, MI
01.1999

Skills

  • Employee benefits communication
  • Design comprehensive enrollment resources
  • New Associate Enrollment Materials
  • Employee and vendor training
  • Assessment and revision of SPD/SBC guidelines
  • Policy modifications
  • Benefits program administration
  • Claims Resolution
  • High-value claims tracking
  • Testing for enrollment processes
  • Reconciliation of invoices
  • Vendor relationship management
  • Proficient in Microsoft Word and Excel

Timeline

Manager, Benefits

HD Supply/White Cap, LP
03.2011 - Current

Benefits Administrator

Hardin Construction Company, LLC
07.2005 - Current

Benefits Analyst

Per-Se Technologies, Inc.
06.2003 - 10.2005

Human Resources Assistant- Benefits

Healthplan Southeast
05.2002 - 06.2003

Human Resources Representative

SunCare Respiratory Services, Inc.
06.2000 - 03.2002

Customer Service Representative, Manager Trainee

Interim Personnel (now Spherion)
03.2000 - 06.2000

B.A. - Communications

University of Michigan

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Tracy Oberlin