Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACY SALLET

Waynesboro

Summary

Dynamic Branch Manager at World Finance with a proven track record in customer service and team supervision. Expert in interviewing and hiring, fostering employee engagement, and driving loan prospect development. Recognized for critical thinking and problem resolution, enhancing customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manager

World Finance
04.2016 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance.
  • Interviewed and trained new employees for the advancement and success of the branch.
  • Engaged employees in processes with positive motivational techniques.
  • Developed prospects for new loans.
  • Maintained daily, weekly, monthly collection practices.


CSR

World Finance
05.2013 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
07-2025

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
11-2024

Skills

  • Customer Service
  • Critical Thinking
  • Team Supervision
  • Public Speaking
  • Problem Anticipation and Resolution
  • Interviewing and Hiring

Certification

Life License

Health License

Timeline

Branch Manager

World Finance
04.2016 - Current

CSR

World Finance
05.2013 - 04.2016

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Administration And Management

University of Phoenix

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TRACY SALLET