Tracy Williams
Dallas
Summary
Dynamic Facility Manager with proven expertise at Alpha Omega Stor-all in financial reporting and contract management. Skilled in enhancing customer service and regulatory compliance, I effectively trained staff and resolved conflicts, ensuring operational excellence. Recognized for streamlining processes, I consistently delivered accurate financial reports and maintained high standards of facility maintenance.
Dependable employee with 15 years of experience at AOSA, demonstrating a strong work ethic through consistent attendance and adherence to company policies. Maintained an exemplary record with fewer than 10 absences over the entire tenure. Committed to fostering a respectful and collaborative work environment for both customers and colleagues.
Overview
36
36
years of professional experience
Work History
Facility Manager
Alpha Omega Stor-all
Hiram
05.2010 - Current
- Manage daily openings and closings of facility.
- Deliver timely, detailed financial reports to upper management on a daily basis.
- Facilitate daily bank deposits.
- Coordinate monthly cleaning, lawn maintenance, and insect control for facility.
- Oversee signed contracts and insurance records for all rental units.
- Record all customer statements and complaints, addressing each personally.
- Support lien customers in navigating the auction process empathetically, while ensuring clear communication of the company's auction policies and procedures.
- Managed communication with delinquent account holders to facilitate resolution. Streamlined documentation processes to adhere to legal requirements in auctions.
- Recording all payments immediately upon receipt.
- Established auction date adhering to self-storage regulations set by State of Georgia.
- Drafting and submitting an auction ad for publication in the local newspaper.
- Conduct daily walk-through and lock check of facility.
- Conduct comprehensive training sessions for new management positions in various locations.
U-HAUL DEALER
Alpha Omega Stor-all
Hiram
05.2010 - Current
- Coordinating customer reservations by providing assistance over the phone, and in person.
- Conducted fleet maintenance, and executed safety inspections.
- Provide hook-up assistance for trailer equipment.
- Maintaining integrity of cash drawer.
- Conducting weekly bank deposits.
- Managing comprehensive equipment scheduling log to promote efficient reservation operations.
- Managing repair timelines for non-operational equipment.
- Facilitating accurate daily and weekly financial closings
UNEMPLOYMENT TAX CLAIMS SPECIALIST
R.E. HARRINGTON, INC.
Atlanta
01.1989 - 11.1993
- Advocating for employer interests by preventing adversely separated employees from obtaining unemployment benefits charged back to employer.
- Maintaining documentation of all former employee separations.
- Managing and responding to follow-up inquiries regarding all unemployment claims filed against clients.
- Advocating for reconsideration of unjustified findings in granting unemployment benefits against clients.
- Attending and advocating for clients during unemployment reconsideration hearings.
Education
GED -
Etowah High School
Woodstock, GA03-2002
Skills
- Facility maintenance
- Financial reporting
- Contract management
- Customer service
- Equipment scheduling
- Safety inspections
- Regulatory compliance
- Employee training
- Problem solving
- Communication skills
- Time management
- Conflict resolution
- Facility management principles
- Strategic planning
- Planning and scheduling
- Grounds management
- Reliability
- Attention to detail
- Effective communication
- Equipment maintenance
- Inventory control
References
References available upon request.
Timeline
Facility Manager
Alpha Omega Stor-all
05.2010 - Current
U-HAUL DEALER
Alpha Omega Stor-all
05.2010 - Current
UNEMPLOYMENT TAX CLAIMS SPECIALIST
R.E. HARRINGTON, INC.
01.1989 - 11.1993
GED -
Etowah High School
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