Tracy R. Collins

Answering Inbound calls, verifying patient demographics such as name, date of birth and address (for HIPAA purposes) Advising caller of their patient responsibility which is being applied to their copayment, coinsurance or deductible by providing them with their current account balance after insurance has been processed. In addition obtained and entered insurance information for claim processing purposes. Set up payment arrangements , schedule call backs for monthly payments, negotiated settlement offers. processed credit cards as well as electronic checks. Offered patients without insurance with means to apply for financial assistance. Made outbound calls while being logged on to companies automated daily system using the above procedures.

Typed several different appeal and denial letters. In addition typed letters in response to patient disputes. Navigated various hospital systems, obtained documents such as UB04,1500 forms, explanation of benefits and Itemized bills. Requesting medical records. Copied, scanned, faxed and mailed document along with cover letter to insurance companies. Operated postage machine, opened mail, documented accounts with various patient information as well insurance information. Ran daily office reports, In addition ran skip trace reports (person locator), updated bankruptcy and death certificate information and closed these accounts.

Operated switchboard, answering and transferring calls to staff members, taking messages, paging overhead, updated returned mail and and entered patient corrected address. Accepted signed and logged Fedex, UPS and and certified mail. Greeted, logged in and provided visitors/ guest with name tags. Provided applicants with employee applications

Answering and correctly routing phone calls, typing, filing, handling of school registrations, collecting tuition's, sending delinquent and parental notices, running errands and other required office duties.

Answering and correcting routing all incoming-calls to sales representatives, keeping track of all leads sources, in charge of deletion database, preparing and distributing starter packages, processing credit card and check orders online and electronically, and other office related duties.

Balancing customer transaction, correction as whether to debt or credit the customer.

Encoding amounts, accounts number, transaction codes, serial numbers, routing numbers, etc.