Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
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Trakashia Banner

Jonesboro

Summary

Dedicated professional with strong expertise in customer service, patient communication, and conflict resolution. Known for attention to detail and quality control in high-pressure environments. Results-driven medical assistant with a robust background in patient care and office management. Demonstrated ability to streamline operations and improve patient satisfaction through effective communication and support. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sidity Salon Suites
Jonesboro
08.2025 - Current
  • Handled customer inquiries and provided exceptional service to clients.
  • Coordinated maintenance and cleanliness of salon suites and shared spaces.
  • Conducted inventory checks and ordered supplies as needed for smooth operations.
  • Collaborated with stylists to create a welcoming environment for clients.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.

Medical Assistant

Southeast Medical Group
Fayetteville
08.2023 - Current
  • Assisted healthcare providers during patient examinations and procedures.
  • Managed patient intake and maintained accurate medical records.
  • Prepared examination rooms by sterilizing equipment and ensuring cleanliness.
  • Administered medications and vaccines as directed by physicians.
  • Educated patients on treatment plans and health maintenance strategies.
  • Performed basic laboratory tests and processed specimens for analysis.
  • Communicated effectively with patients to address concerns and provide support.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Administered medications under physician's supervision.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Assistant

Aylo Healthcare
Stockbridge
09.2022 - 08.2023
  • Scheduled appointments and coordinated follow-up visits for patients.
  • Educated patients on treatment plans and health maintenance strategies.
  • Communicated effectively with patients to address concerns and provide support.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Educated patients about medications, procedures and physician's instructions.

Office Administrator

One Stop Health Shop
Port Saint Lucie
06.2021 - 08.2022
  • Assisted in managing daily office operations and administrative tasks.
  • Coordinated scheduling for appointments and meetings with healthcare professionals.
  • Maintained organized filing systems for patient records and important documents.
  • Communicated effectively with clients to address inquiries and provide information.
  • Supported billing processes by preparing invoices and following up on payments.
  • Developed resource materials for staff training and patient education initiatives.
  • Utilized office software to create documents, spreadsheets, and presentations efficiently (Excel and Microsoft).
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Scheduled appointments for senior management team members using Outlook calendar system.

Surgical Coordinator

Coastal Orthopaedic & Sports Medicine Center
Port Saint Lucie
05.2017 - 03.2021
  • Coordinated surgical schedules for multiple orthopedic procedures and consultations.
  • Managed patient communications regarding pre-operative and post-operative instructions.
  • Collaborated with surgeons to prepare necessary surgical documentation and materials.
  • Facilitated patient insurance verifications and authorization processes for surgeries.
  • Organized follow-up appointments to ensure proper post-surgical care for patients.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.

Medical Office Assistant- Team Lead

Florida Community Health Centers
Ft. Pierce
12.2015 - 05.2017
  • Performed front desk duties, including greeting patients and answering phone inquiries.
  • Maintained accurate patient records using electronic health record systems.
  • Assisted healthcare providers with patient intake and documentation processes.
  • Trained new staff on office procedures and electronic systems usage.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Assisted with referrals and prepared medical records for patients.
  • Greeted patients and visitors in a professional and friendly manner.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Processed referrals for specialist visits or diagnostic tests.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Oversaw patient care processes to ensure quality and compliance standards.
  • Mentored junior staff in best practices and professional development strategies.

Nursing Supervisor

HANDS Clinic of St. Lucie
Port Saint Lucie
10.2012 - 12.2015
  • Supported the implementation of clinical protocols and quality assurance measures.
  • Facilitated communication between healthcare providers and patients for effective treatment.
  • Monitored compliance with health regulations and safety standards in the clinic.
  • Participated in staff training sessions to enhance nursing skills and knowledge.
  • Documented patient interactions and care plans in electronic health records system.
  • Engaged with patients to address concerns and provide education on health topics.
  • Coordinated scheduling of Externships for New Medical Assistants.
  • Resolved conflicts among medical staff in a professional manner.
  • Participated in interdisciplinary team meetings to discuss treatment plans for patients and taught Diabetic Education Courses.
  • Trained other nurses on patient care and daily tasks, supporting growth, and professional development.

Education

High School Diploma -

Indian River Charter High School
Vero Beach, FL
06-2006

Teacher - Early Childhood Care And Education

Indian River State College
Vero Beach

Certified Nursing Assistant - Nursing Assistant

Nursing Assistant Training Academy
Vero Beach, FL

Medical Assistant - Nursing

Fortis Institute
Port Saint Joe, FL

Skills

  • Customer service
  • Inventory management
  • Scheduling appointments
  • Medical recordkeeping
  • Compliance adherence
  • Patient communication
  • Conflict resolution
  • Quality control
  • Team collaboration
  • Time management
  • Problem solving
  • Training and mentoring
  • Attention to detail
  • Coaching and mentoring
  • Problem-solving
  • Orientating and training
  • Scheduling and planning
  • Policy administration
  • Team motivation techniques
  • Verbal and written communication
  • Reporting and documenting
  • Corporate social responsibility
  • Workplace safety compliance
  • Workload management
  • Customer relationship management (CRM)
  • Team leadership
  • Staff management
  • Adaptability and flexibility
  • Multitasking and organization
  • Microsoft office expertise
  • Marketing tactics

Certification

  • Basic Life Support - BLS, 08/21/21, 2 years, National CPR Foundation, 53F19463
  • HCP - CPR (Adult / Child / Infant / Choking), 07/08/2025, 2 years, National CPR Foundation, 53F19463
  • Automated External Defibrillation / First-Aid, 07/08/2025, 2 years, National CPR Foundation, 53F19463
  • Bloodbourne Pathagens
  • Domestic Violence
  • Certified Supported Living Coach
  • HIV
  • Woundcare
  • HIPAA
  • Spirometry
  • EKG
  • Chronic care Management
  • ICD Coding
  • Phlebotomy
  • End of Life Care
  • Alzheimers

Affiliations

  • Employee Of the Month
  • Served on the Executive board of Virginia College
  • Trained Medical Assistants just entering the medical field

Timeline

Assistant Manager

Sidity Salon Suites
08.2025 - Current

Medical Assistant

Southeast Medical Group
08.2023 - Current

Medical Assistant

Aylo Healthcare
09.2022 - 08.2023

Office Administrator

One Stop Health Shop
06.2021 - 08.2022

Surgical Coordinator

Coastal Orthopaedic & Sports Medicine Center
05.2017 - 03.2021

Medical Office Assistant- Team Lead

Florida Community Health Centers
12.2015 - 05.2017

Nursing Supervisor

HANDS Clinic of St. Lucie
10.2012 - 12.2015

High School Diploma -

Indian River Charter High School

Teacher - Early Childhood Care And Education

Indian River State College

Certified Nursing Assistant - Nursing Assistant

Nursing Assistant Training Academy

Medical Assistant - Nursing

Fortis Institute

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