TRALISIA FOSTER
STONE MOUNTAIN
Summary
Resourceful, strategic, and forward-thinking leader with 10+ years of combined retail and customer-facing Management experience, Areas of focus include operations, recruitment, and training. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven to provide high caliber service to loyal customers, leading successful teams and strengthening brands and organizations. Dedicated to training and mentoring top talent while cultivating a productive work culture to exceed operational demands.
Overview
9
9
years of professional experience
Work History
Caseworker
Department of Family and Children Services
08.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Reduced client wait times for services with efficient case load management.
Loyalty Program Associate
Hyatt Hotels & Resorts
09.2021 - 07.2022
- Implement marketing plans and execute multi-channel marketing campaigns to support member acquisition, retention and engagement
- Develop communications to support program acquisition through hotel colleague Associate Rewards programs, brand and regional hotel offers and marketing initiatives
- Understand World of Hyatt Loyalty Program benefits and competitive frequent guest programs by demonstrating commitment to Hyatt core values
Contract Tracing Team Lead
MCI
01.2021 - 07.2021
- Led team of 20 entry-level contact tracing agents, ensuring efficient handling 60+ inbound and outbound calls daily
- Coached front-line representatives and developed reports on customer service processes and best practices
- Managed daily metrics, performance criteria, policies and procedures to improve call center productivity, as well as developed and audited quality assurance strategies
- Drove accountability and continuous improvement into culture, and set performance goals accordingly
Assistant Manager
Rainbow Kids
Stone Mountain, GA, USA
04.2019 - 01.2021
- Utilized financial data from previous years' sales to develop strategies to reduce supply expenses, cut production costs and lowered financial expenditures by 10%
- Interacted with internal resources to identify issues, respond to staff and customer concerns, and follow up with satisfactory resolutions in timely manners
- Conducted biweekly staff meetings and supervision to motivate staff, address concerns and questions, plan improvements and evaluate progress towards operational excellence
- Interviewed 50+ applicants, made strategic hiring decisions and conducted monthly new employee orientations
- Completed and submitted weekly inventory counts and oversaw yearly corporate inventory checks to verify stock levels, address discrepancies and forecast future needs
Assistant Manager
It's Fashion Metro
Stone Mountain, GA, USA
11.2016 - 04.2019
- Strengthened retail operational efficiency including monitoring costs, creating displays, maintaining merchandise, and assisting with customer service
- Developed operational structure to outline and direct rules, roles and responsibilities, including conducting employee performance evaluations, performing needs assessments and implementing workforce development plans
- Oversaw daily cash intake and deposit records, to increase accuracy and reduce auditing transactions
- Supervised and motivated team of 6 to enhance professional development and accountability, recognizing staff for contributions to company success
Sales Associate
Rainbow Stores
Stone Mountain, GA, USA
06.2016 - 11.2016
- Accurately reconciled 40-50 daily POS transactions, returning coin, currency, payment cards and receipts to customers in addition to reconciling end of shift deposits
- Trained and developed 3 new hires in company processes, product knowledge, customer service and selling techniques
- Increased sales and boosted profits by applying proactive, persuasive selling tactics, including up-selling, promoting, and enhancing merchandise displays
- Collaborated with management to establish productivity processes and sales targets
- Provided each customer with high levels of customer services at all times, maintaining calm and professional demeanor
Education
Certified Dental Assistant (CDA) -
Penn Foster
06.2014
Skills
- Budget Control
- Conflict Anticipation & Resolution
- Customer Service Management
- Inventory Tracking
- Management & Leadership
- Marketing Strategies
- Merchandising
- Records Management (Kronos)
- Recruitment and Hiring
- Sales Promotion
- Staff Scheduling
- Strategic Planning
Community Service
- Volunteer Reading Partner, Local Childcare Centers
- Donor, American Kidney Fund
- Donor, St. Jude Children's Research Hospital
Career Overview
Resourceful, strategic, and forward-thinking leader with 10+ years of combined retail and customer-facing Management experience, Areas of focus include operations, recruitment, and training. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven to provide high caliber service to loyal customers, leading successful teams and strengthening brands and organizations. Dedicated to training and mentoring top talent while cultivating a productive work culture to exceed operational demands.
Timeline
Caseworker
Department of Family and Children Services
08.2023 - Current
Loyalty Program Associate
Hyatt Hotels & Resorts
09.2021 - 07.2022
Contract Tracing Team Lead
MCI
01.2021 - 07.2021
Assistant Manager
Rainbow Kids
04.2019 - 01.2021
Assistant Manager
It's Fashion Metro
11.2016 - 04.2019
Sales Associate
Rainbow Stores
06.2016 - 11.2016
Certified Dental Assistant (CDA) -
Penn Foster