TRALISIA FOSTER
STONE MOUNTAIN
Summary
Resourceful, strategic, and forward-thinking leader with 10+ years of combined retail and customer-facing Management experience, Areas of focus include operations, recruitment, and training. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven to provide high caliber service to loyal customers, leading successful teams and strengthening brands and organizations. Dedicated to training and mentoring top talent while cultivating a productive work culture to exceed operational demands.
Overview
9
9
years of professional experience
Work History
Caseworker
Department of Family and Children Services
08.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Reduced client wait times for services with efficient case load management.
Loyalty Program Associate
Hyatt Hotels & Resorts
09.2021 - 07.2022
- Implement marketing plans and execute multi-channel marketing campaigns to support member acquisition, retention and engagement
- Develop communications to support program acquisition through hotel colleague Associate Rewards programs, brand and regional hotel offers and marketing initiatives
- Understand World of Hyatt Loyalty Program benefits and competitive frequent guest programs by demonstrating commitment to Hyatt core values
Contract Tracing Team Lead
MCI
01.2021 - 07.2021
- Led team of 20 entry-level contact tracing agents, ensuring efficient handling 60+ inbound and outbound calls daily
- Coached front-line representatives and developed reports on customer service processes and best practices
- Managed daily metrics, performance criteria, policies and procedures to improve call center productivity, as well as developed and audited quality assurance strategies
- Drove accountability and continuous improvement into culture, and set performance goals accordingly
Assistant Manager
Rainbow Kids
04.2019 - 01.2021
- Utilized financial data from previous years' sales to develop strategies to reduce supply expenses, cut production costs and lowered financial expenditures by 10%
- Interacted with internal resources to identify issues, respond to staff and customer concerns, and follow up with satisfactory resolutions in timely manners
- Conducted biweekly staff meetings and supervision to motivate staff, address concerns and questions, plan improvements and evaluate progress towards operational excellence
- Interviewed 50+ applicants, made strategic hiring decisions and conducted monthly new employee orientations
- Completed and submitted weekly inventory counts and oversaw yearly corporate inventory checks to verify stock levels, address discrepancies and forecast future needs
Assistant Manager
It's Fashion Metro
11.2016 - 04.2019
- Strengthened retail operational efficiency including monitoring costs, creating displays, maintaining merchandise, and assisting with customer service
- Developed operational structure to outline and direct rules, roles and responsibilities, including conducting employee performance evaluations, performing needs assessments and implementing workforce development plans
- Oversaw daily cash intake and deposit records, to increase accuracy and reduce auditing transactions
- Supervised and motivated team of 6 to enhance professional development and accountability, recognizing staff for contributions to company success
Sales Associate
Rainbow Stores
06.2016 - 11.2016
- Accurately reconciled 40-50 daily POS transactions, returning coin, currency, payment cards and receipts to customers in addition to reconciling end of shift deposits
- Trained and developed 3 new hires in company processes, product knowledge, customer service and selling techniques
- Increased sales and boosted profits by applying proactive, persuasive selling tactics, including up-selling, promoting, and enhancing merchandise displays
- Collaborated with management to establish productivity processes and sales targets
- Provided each customer with high levels of customer services at all times, maintaining calm and professional demeanor
Education
Certified Dental Assistant (CDA) -
Penn Foster
06.2014
Skills
- Budget Control
- Conflict Anticipation & Resolution
- Customer Service Management
- Inventory Tracking
- Management & Leadership
- Marketing Strategies
- Merchandising
- Records Management (Kronos)
- Recruitment and Hiring
- Sales Promotion
- Staff Scheduling
- Strategic Planning
Community Service
- Volunteer Reading Partner, Local Childcare Centers
- Donor, American Kidney Fund
- Donor, St. Jude Children's Research Hospital
Career Overview
Resourceful, strategic, and forward-thinking leader with 10+ years of combined retail and customer-facing Management experience, Areas of focus include operations, recruitment, and training. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven to provide high caliber service to loyal customers, leading successful teams and strengthening brands and organizations. Dedicated to training and mentoring top talent while cultivating a productive work culture to exceed operational demands.
Timeline
Caseworker
Department of Family and Children Services
08.2023 - Current
Loyalty Program Associate
Hyatt Hotels & Resorts
09.2021 - 07.2022
Contract Tracing Team Lead
MCI
01.2021 - 07.2021
Assistant Manager
Rainbow Kids
04.2019 - 01.2021
Assistant Manager
It's Fashion Metro
11.2016 - 04.2019
Sales Associate
Rainbow Stores
06.2016 - 11.2016
Certified Dental Assistant (CDA) -
Penn Foster
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