Tran Hoang
Atlanta
Summary
Results-driven Property Manager dedicated to tenant satisfaction and high occupancy rates. Proactively addresses on-site issues and adapts to fast-paced environments. Delivers exceptional service and enhances customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive outcomes and maintaining quality standards.
Overview
19
19
years of professional experience
Work History
Property Manager/Owner/Operator
Short term rental
Atlanta
11.2016 - 03.2026
- Oversaw daily operations of vacation and international student rental properties in FL and GA, optimizing guest experience and property performance.
- Addressed tenant complaints promptly, enhancing customer satisfaction and fostering positive tenant relationships.
- Facilitated guest check-ins and check-outs, ensuring seamless arrivals and departures for all guests.
- Inspected properties regularly to ensure compliance with safety and cleanliness standards.
- Collaborated with vendors for maintenance, cleaning, and repair services efficiently.
Shop Owner
Tran-quility salon
Atlanta
03.2009 - 08.2016
- Oversaw daily operations and coordinated staff scheduling to ensure seamless salon services.
- Developed customer service techniques to improve overall satisfaction.
- Created a customer loyalty program to reward repeat customers.
- Addressed customer inquiries, complaints, and returns to maintain high satisfaction levels.
- Performed regular maintenance checks on equipment used in the shop.
Master Hairstylist/Manicurist
Lucky Nails & Spa
Lavonia
10.2006 - 05.2008
- Created custom styles for special occasions such as weddings and proms.
- Demonstrated excellent customer service skills by providing friendly advice and recommendations on hairstyles.
- Consulted with clients to assess needs and recommend appropriate services.
Education
CNA -
Georgia Nurse Aide Training
Atlanta, CA03-2010
GED -
Technical And Adult Education
Atlanta, CA01-2008
Master of Cosmotologist - Hairstylist
Paris Beauty College
Concord, CA02-1994
Skills
- Customer satisfaction
- Problem solving
- Property tours and inspections
- Tenant relation
- Customer relationship management
- Attention to detail
- Appointment scheduling
- Team collaboration
Languages
Vietnamese
Native/ Bilingual
Timeline
Property Manager/Owner/Operator
Short term rental
11.2016 - 03.2026
Shop Owner
Tran-quility salon
03.2009 - 08.2016
Master Hairstylist/Manicurist
Lucky Nails & Spa
10.2006 - 05.2008
CNA -
Georgia Nurse Aide Training
GED -
Technical And Adult Education
Master of Cosmotologist - Hairstylist
Paris Beauty College