TRANENE HARRIS
Auburn
Summary
Dynamic retail and technical support professional with a proven track record at Dollar Tree and DecisionOne Corp. Expert in inventory accuracy and team leadership, driving operational excellence and enhancing service resolution times. Recognized for adaptability and a customer-focused approach, consistently achieving goals through effective communication and strategic problem-solving.
Overview
12
12
years of professional experience
Work History
operational assitant store manager
Dollar Tree
Auburn
09.2022 - Current
- Managed daily store operations, including opening, closing, cash handling, and sales reporting.
- Supervised training for over 10 associates to improve team performance and service quality.
- Enhanced merchandising execution by ensuring planogram compliance and optimal product presentation.
- Organized backroom inventory and implemented rotation strategies to reduce shrinkage.
- Maintained adherence to safety standards and enforced loss-prevention protocols.
- Collaborated with district and corporate leaders to achieve operational goals and fulfill reporting requirements.
Lead Escalations Analyst / Technical Support & Dispatch Coordinator
DecisionOne Corp
Remote
06.2014 - 02.2024
- Provided high-volume tech support for enterprise clients including Epson, RCC, Best Buy, airports, Six Flags, and SeaWorld.
- Coordinated field technician dispatching, ETA updates, ticket resolution, and scheduling.
- Handled escalated transactions over $1,000 in airline systems with precision and compliance.
- Managed rebates, reimbursements, and service claims via RCC with high accuracy.
- Acted as a communication bridge between customers, techs, and cross-functional teams.
- Enhanced service resolution times using optimized workflows and stronger communication systems.
- Utilized Slack, Teams, Zoom, Salesforce, and other digital platforms to coordinate project updates and ticket notes.
- Praised for adaptability, leadership, reliability, and customer-centered problem solving.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06-1998
Skills
- Retail Operations Management
- Inventory Accuracy & Stock Control
- Visual Merchandising & Planograms
- Technical Escalation Support
- Dispatch & Technician Coordination
- Loss Prevention & Shrink Reduction
- Staff Training & Team Leadership
- Microsoft Office
- Google Workspace
- Salesforce
- RCC
- Zoom
- Teams
- Slack
Attributes
- Dependable
- Strong Communicator
- Fast Learner
- Highly Adaptable
- Team-Oriented
- Thrives Under Pressure
Timeline
operational assitant store manager
Dollar Tree
09.2022 - Current
Lead Escalations Analyst / Technical Support & Dispatch Coordinator
DecisionOne Corp
06.2014 - 02.2024
High School Diploma -
Overbrook High School