Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Travis May

Atlanta

Summary

Dynamic professional with over 15 years of progressive experience in retail and technical support, recognized for creative problem-solving and strategic thinking. Customer-oriented communicator adept at enhancing customer satisfaction and driving product branding initiatives, complemented by strong organizational and team management skills. Possesses advanced expertise in wireless network systems and operations, with a proven ability to troubleshoot complex hardware issues and provide VIP technical support to executive-level stakeholders. Committed to fostering collaboration through effective metrics analysis for quality assurance while implementing time-saving practices that enhance team efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Rep I Remote

HomeCare Delivered
02.2025 - Current
  • Communicates with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner.
  • Properly documents and notes all orders with actions taken and other pertinent information.
  • Maintains current knowledge of, and adhere to the company's product formularies.
  • Demonstrates knowledge of insurance procedures and regulations and be able to discuss them with customers, medical professionals, and caregivers as they relate to specific customer policies.
  • Executes all tasks required to accurately assist customers in receiving products for all conditions serviced by HCD.
  • Conditions to include; Incontinence, Diabetic, and Nutritional
  • Meets & maintains department productivity standards as communicated by the Customer Service Management team.
  • Maintains acceptable QA Standards on calls as measured by Customer Service Leadership team.
  • Performs all other duties as assigned, which may vary at any time with or without notice.
  • Cooperates with internal and external investigations, reviews and audits. Engages in good faith reporting of compliance concerns. Participates in annual and ad hoc compliance training.
  • Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements & policies, and HCD's Compliance Program & Standards; including but not limited to; maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPPA) in accordance with HIPPA regulations.

Patient Access Representative

Emory Healthcare
04.2024 - 02.2025
  • - Process requests for Emergency Codes and overhead paging.
  • - Provide directory assistance, paging, and messaging for staff, patients, faculty, students, and the general public.
  • - Provide after hour answering services for medical staff, patients and other critical on call functions for continuity of care.
  • - Update and complete Hospital Staff and Clinician pager status requests and coverage sign out.
  • - Completes delegated tasks to support staff projects and initiatives.
  • - Answer multiline telephone ACD system, while navigating between dual monitors and multiple applications throughout shift.
  • - Deescalate irate, anxious, or grieving customers.
  • - Participates in refresher courses, performance improvement activities and cross training.
  • - Multitask and navigate between multiple applications to obtain requested information.
  • - Adheres to HR Policies and departmental guidelines; HIPAA compliant and complete annual regulatory courses.
  • - Log incident reports and trouble tickets.
  • - Effectively communicates with Peers and Leadership via all platforms, job aids, and applications.
  • - Provide in depth feedback when required.
  • - Being resourceful.

IT Operations

AT&T
03.2023 - 04.2024
  • Support dealers when having problems accessing RQ (the POS system) and performing daily subscriber requests and administrative tasks; tasks include the following activities: Activations, Payments, upgrades, BridgePay Enrollment, Move/Merge, Change CTN, Rate Plan/Feature Changes, reporting, etc. and additional duties as assigned. Also, support dealers when performing ports (Into the company) and supporting other carriers porting customers out of the company (list for both functions is not all inclusive but intended to show scope of work.

Information Technology Help Desk Support

C Spire
02.2022 - 09.2022
  • I was responsible for adding and terminating users, as well as creating group policies in Active Directory. The team will be responsible for troubleshooting and performing root cause analysis on issues with Microsoft applications. This person will also be handling tickets using their Remedy ticketing system or will be responsible for escalating the ticket accordingly. The ideal candidate will also need to have good customer service skills as they will be interacting with customers and their team on a daily basis.

Help Desk Analyst

Brightstar Corp.
06.2019 - 03.2020
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions
  • Fulfills requests by clarifying desired information; completing transactions; and forwarding requests
  • Knowledgeable of resource materials in order to provide information on client inquires
  • Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. Use courtesy, tact and discretion in all communications with customers. Provide customer with logical trouble shooting to resolve operation issues Report, track, and escalate issues through appropriate channels in a timely manner.

Sales Consultant

Best Buy
11.2016 - 06.2019
  • Using selling skills to complete sales, drive profitable growth and achieving department/individual goals
  • Providing sales support in connection to the devices department.
  • Maintaining a high level of POS through product knowledge within new technology, Mobile product and advance experience. Exceeded target sales goals by 120%

Retail Sales Consultant

Sprint
12.2011 - 05.2016
  • Used innovative training tools to stay current, driving profitable growth achieving individual and team goals.
  • Provide peer feedback and coaching to sales consultants to improve results and increase customer delight.
  • Training sales representatives to exceed all selling products and services a 100%

Retail Sales Consultant

AT&T
09.2010 - 12.2011
  • Worked cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Maintained a positive attitude to make customer's shopping experience memorable and pleasant. Managed critical customer accounts as requested.
  • Supported and assisted Project Managers as required. Effectively multi-tasked promoting different incentives as prescribed by company. Provided assistance to my supervisor in performing routine and special duties. Performed secretarial and managerial duties as per the instructions of my supervisor.
  • Greeted incoming clients and affiliate business partners. Answered heavy phone call lines utilizing switchboard handling inbound and outbound, processed payments and facilities Management as needed.

Education

High School Diploma -

Marietta High School
Marietta, GA
05-2006

Skills

  • Communication
  • Help Desk Implementation
  • Microsoft Office
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Rep I Remote

HomeCare Delivered
02.2025 - Current

Patient Access Representative

Emory Healthcare
04.2024 - 02.2025

IT Operations

AT&T
03.2023 - 04.2024

Information Technology Help Desk Support

C Spire
02.2022 - 09.2022

Help Desk Analyst

Brightstar Corp.
06.2019 - 03.2020

Sales Consultant

Best Buy
11.2016 - 06.2019

Retail Sales Consultant

Sprint
12.2011 - 05.2016

Retail Sales Consultant

AT&T
09.2010 - 12.2011

High School Diploma -

Marietta High School

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Travis May