Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area supervisor
Domino's (Team Checkmate Pizza)
08.2022 - Current
Team member hiring, training, and development
Conflict resolution
Tracked hours and inventory usage, and prepared associated reports.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Area Supervisor
Domino's (Go Big Pizza)
12.2021 - 08.2022
Team member hiring, training, and development
Conflict resolution
Tracked hours and inventory usage, and prepared associated reports.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Area Supervisor
Domino's (All Upper Management)
08.2020 - 12.2021
Team member hiring, training, and development
Conflict resolution
Tracked hours and inventory usage, and prepared associated reports.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Area supervisor
Domino's (Mass Pizza)
05.2020 - 08.2020
Team member hiring, training, and development
Conflict resolution
Tracked hours and inventory usage, and prepared associated reports.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Director of Operations
Go Big Pizza
11.2018 - 08.2020
Defined, implemented, and revised operational policies and guidelines.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Collaborated with senior management to develop and execute long-term goals and objectives.
Established and monitored quality assurance standards to achieve operational excellence.
Mentored and coached team members to foster productive and engaging work environment.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reported issues to higher management with great detail.
Tracked Supervisor and Trainer attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Communicated and consulted with regional management and staff regularly.
Implemented and maintained high standards of quality in all areas.
Area Supervisor
Go Big Pizza
05.2015 - 11.2018
Team member hiring, training, and development
Conflict resolution
Tracked hours and inventory usage, and prepared associated reports.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
General Manager
Go Big Pizza
11.2013 - 05.2015
Managed budget implementations, employee reviews, training and schedules.
Formulated policies and procedures to streamline operations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Developed and implemented strategies to increase sales and profitability.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory usage and labor variances.
Developed a high level manager to replace me with my promotion.
Built sales in this time period from $12,00 to $34,000.
Awarded GM of the year in the Fort Myers DMA
Bartender
Gator Lanes
10.2010 - 11.2013
Making drinks
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Trained 1 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kept bar presentable and well-stocked to meet customer needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.