Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Trayonna Bumpers

Loganville

Summary

Professional with a background in customer solutions and data management, experienced in efficiently resolving customer issues by leveraging strong problem-solving skills. Addressed complex auto sales regulations through thorough research, ensuring compliance and customer satisfaction. Maintained meticulous records for high volumes of transactions while managing sensitive information with a focus on information security. Developed workflows that improved the accuracy and efficiency of data entry processes, reflecting a commitment to quality standards.

Overview

7
7
years of professional experience

Work History

CarMax

Customer Experience Consultant
Atlanta
04.2024 - Current
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Ensured correct processing of upwards of 300 orders each month by maintaining detailed payments and refund records.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained confidentiality of sensitive information entered into the system.
  • Enter high volumes of numeric and alphanumeric data into databases and software systems with precision and speed.
  • Cross-check data entries against source documents to identify and correct discrepancies.
  • Leverage data management software such as Microsoft Excel, Google Sheets, and specialized CRM systems to process and analyze data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CVS HR Payroll

Alight Solutions
01.2023 - 03.2024
  • Ensured accurate recording of payroll changes including hires, terminations, vacations and sick leave.
  • Monitored and tracked hours worked for all employees to ensure accurate pay calculations.
  • Produced detailed records of payroll transactions encompassing benefits and tax information.
  • Performed detailed audits of payroll data to detect inconsistencies.
  • Reconciled inconsistencies between recorded amounts and actual payments on employee time sheets.
  • Ensured timely delivery of annual W2 documents.
  • Tracked changes in federal and state tax laws affecting employee compensation packages.
  • Conduct regular audits of databases to ensure data integrity and adherence to quality standards.
  • Executed precise payroll calculations for a workforce exceeding 500 on a bi-weekly basis.
  • Onboarded new employees in time reporting and payroll systems.

Sales Representative

AT&T
Atlanta
12.2021 - 11.2022
  • Communicate effectively regarding data issues, status updates, and process improvements.
  • Created effective strategies to boost new and repeat customer conversions.
  • Engaged customers through conversation, identifying their needs efficiently.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Recognized security risks to properly handle situations.
  • Facilitated order management while enhancing client satisfaction through proactive communication.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Compiled specialized lists and recognized fresh business leads, expediting achieving results.
  • Leverage data management software such as Microsoft Excel, Google Sheets, and specialized CRM systems to process and analyze data.
  • Offered direction and coaching to assist new staff with grasping various organizational projects.

Returns Manager

Icon Swim
Atlanta
09.2018 - 08.2020
  • Supervised and led team members to optimize departmental performance.
  • Reviewed and validated returns for seamless processing.
  • Managed customer issues across diverse communication mediums.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Trained staff on standardized procedures to boost overall team productivity.
  • Manage multiple data entry projects simultaneously, prioritizing workload to meet stringent deadlines.
  • Update and maintain records consistently, ensuring that information stays current and reliable.
  • Organize and maintain electronic and paper filing systems for quick retrieval of critical documents.
  • Generated reports on returned merchandise using sales data analysis software tools.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Some College (No Degree) - Business Administration And Management

Atlanta Technical College
Atlanta, GA
05-2022

DIPLOMA -

Rockdale County High School
Conyers, GA
01.2019

Skills

  • Rapid decision-making
  • Critical analysis
  • Task prioritization under stress
  • Customer Complaint Management
  • CRM software expertise
  • Efficient data processing
  • Data Management Tool Proficiency
  • Workflow Efficiency Improvement
  • Collaborative project participation
  • New Technology Familiarization
  • Onboarding new team members
  • Information Security Oversight

Accomplishments

  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Volume Management: Successfully managed and maintained data for multiple large-scale projects, ensuring that all datasets were updated and accurately recorded on schedule.
  • High Accuracy Rate: Achieved a 99.5% accuracy rate over 12 months by implementing effective quality control techniques and conducting regular audits of data entries.

References

References available upon request.

Timeline

CarMax

Customer Experience Consultant
04.2024 - Current

CVS HR Payroll

Alight Solutions
01.2023 - 03.2024

Sales Representative

AT&T
12.2021 - 11.2022

Returns Manager

Icon Swim
09.2018 - 08.2020

Some College (No Degree) - Business Administration And Management

Atlanta Technical College

DIPLOMA -

Rockdale County High School

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Trayonna Bumpers