Treasure McCrary
Savannah
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
Pegasus Residential
05.2024 - Current
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with residents.
- Conduct regular property inspections to identify potential maintenance issues.
- Provided onboarding support for new employees, including orientation sessions and training materials preparation.
- Fostered a positive work environment through proactive conflict resolution techniques when needed.
- Conduct interviews, reference checks, background screenings, and other assessments to evaluate potential hires.
- Oversaw leasing activities, optimizing occupancy rates through strategic marketing initiatives.
PROPERTY MANAGER
LMS Real Estate Investment Management
04.2023 - 05.2024
- Managed daily operations of residential properties, ensuring high occupancy rates of at least 95%, and tenant satisfaction.
- Streamlined operational processes through technology integration, improving efficiency in lease management systems.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Analyzed market trends to adjust rental pricing strategies, maximizing revenue potential for properties managed.
- Trained and mentored junior staff on property management best practices and customer service standards.
- Developed and implemented maintenance schedules to optimize property upkeep and enhance living conditions.
ASSISTANT COMMUNITY MANAGER
Continental Properties
04.2022 - 04.2023
- Lease and show apartments as needed
- Aid in the design of the 90-day marketing plan
- Responsible for writing and placement of ads, flyers, and promotional materials
- Responsible for follow-up of unit inspections, thank you notes, and follow-up phone calls
- Evaluated property conditions and recommended improvements
- Present all applications to the manager for approval within a reasonable timeframe
- Supervise the assignment of units
- Ensure that the make-ready has been scheduled with the maintenance supervisor
- Update vacancy list, make-ready and leasing progress on a daily basis, and ensure all names are correct
- Responsible for assigning follow-up phone calls to future renewals as part of the customer service program; Encourage M2M residents to renew
- Responsible for meeting with the maintenance supervisor on a daily basis for all completed work orders
- Received and processed resident payments, and updated system accounts with latest information.
Education
COMPLETED COURSEWORK TOWARDS BA - MUSIC EDUCATION
ARMSTRONG ATLANTIC STATE UNIVERSITY
GA06.2000
DIPLOMA - College Prep
LIBERTY COUNTY HIGH SCHOOL
GA06.1998
Skills
- Onesite (4 years)
- Yardi (4 years)
- Microsoft Word (6 years)
- Social Media Management (5 years)
- Accounts Receivable (6 years)
- Team Collaboration
- Property management (9 years)
- Microsoft Office (6 years)
- Microsoft Excel (6 years)
- Microsoft Outlook (6 years)
- Marketing (6 years)
- Analytical Thinking
- Conflict resolution
Certification
Certified Apartment Manager, CAM, 2022-11-15-Renewed certification in July 2025
References
References available upon request
Personal Information
Timeline
PROPERTY MANAGER
Pegasus Residential
05.2024 - Current
PROPERTY MANAGER
LMS Real Estate Investment Management
04.2023 - 05.2024
ASSISTANT COMMUNITY MANAGER
Continental Properties
04.2022 - 04.2023
COMPLETED COURSEWORK TOWARDS BA - MUSIC EDUCATION
ARMSTRONG ATLANTIC STATE UNIVERSITY
DIPLOMA - College Prep
LIBERTY COUNTY HIGH SCHOOL