Trei Howard

As an ER Admissions Clerk, I was responsible for efficiently managing the patient intake process in the emergency room. My duties included greeting patients and their families, collecting and verifying personal and insurance information, and accurately entering data into the hospital's electronic health records system. I coordinated with medical staff to ensure timely patient triage and facilitated communication between patients and healthcare providers. Additionally, I handled administrative tasks such as processing admissions paperwork, obtaining necessary signatures, and managing patient records. My role required strong organizational skills, attention to detail, and the ability to remain calm and professional in a fast-paced, high-stress environment. I also provided compassionate support to patients and their families, addressing their concerns and ensuring a smooth and efficient admissions process.

As a Collections Agent, I was responsible for managing and resolving overdue accounts by contacting customers via phone, email, and mail. My duties included negotiating payment plans, processing payments, and maintaining accurate records of all interactions and transactions. I conducted thorough investigations to locate customers and assess their financial situations, ensuring compliance with all relevant laws and regulations. Additionally, I provided exceptional customer service by addressing inquiries and concerns, and I worked closely with other departments to resolve disputes and discrepancies. My role required strong communication, negotiation, and problem-solving skills to effectively recover outstanding debts while maintaining positive customer relationships.

As a Correctional Sergeant, I supervised and managed correctional officers to ensure the safety and security of the facility. My responsibilities included overseeing daily operations, conducting inspections, and enforcing rules and regulations. I coordinated and implemented training programs for staff, ensuring they were well-prepared to handle various situations. Additionally, I conducted performance evaluations, provided guidance and support to officers, and addressed any disciplinary issues. I also played a key role in emergency response, managing incidents, and ensuring proper documentation and reporting. My role required strong leadership, effective communication, and the ability to maintain order and discipline within the facility.

As a Correctional Officer, I maintained security and order within the correctional facility by supervising inmates and ensuring a safe environment. I conducted regular inspections of cells and inmate belongings to prevent contraband and ensure compliance with regulations. My duties included monitoring inmate activities, enforcing rules and regulations, and documenting inmate behavior and incidents. I was responsible for escorting and transporting inmates to various locations, such as court appearances and medical appointments. In emergency situations, I acted swiftly to ensure the safety of inmates and staff. Additionally, I performed searches to detect and confiscate prohibited items, prepared detailed reports, and assisted inmates with daily needs and access to rehabilitation programs. My role required close collaboration with law enforcement agencies and other correctional staff to maintain the smooth operation of the facility.