Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trekesha Barber

Decatur

Summary

Dynamic retail professional with a proven track record at CitiTrends, excelling in customer service and inventory control. Recognized for enhancing store performance through effective staff supervision and strategic merchandising. Adept at problem-solving, fostering customer relations, and driving sales growth while maintaining a clean and organized environment.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

CitiTrends
04.2022 - 07.2024
  • Assisted in daily operations to ensure efficient store management.
  • Supported team in achieving sales goals through effective customer service.
  • Learned inventory management systems to maintain stock accuracy.
  • Provided training and guidance to new staff on store procedures.
  • Monitored merchandise presentation adhering to company standards.
  • Contributed to maintaining a clean and organized store environment.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Participated in team meetings to discuss strategies for improving sales performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Cashier

Walmart
02.2016 - 05.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accurate funds handling and reconciliation.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area for optimal workflow.
  • Trained new cashiers on register procedures and customer service protocols.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Forever 21 Inc.
03.2005 - 01.2016
  • Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Assisted in inventory management, tracking product availability and minimizing stock discrepancies.
  • Trained new sales associates on product knowledge and effective sales techniques.
  • Collaborated with team members to achieve monthly sales targets through strategic upselling.
  • Managed cash register operations, maintaining accuracy during transactions and daily reconciliations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Master Of Pharmacy - Pharmacy

Atlanta Technical College
Atlanta, GA

Master Cosmetologist - Cosmetology

Empire Beauty School
Morrow, GA
07.2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Inventory control
  • Retail operations
  • Staff supervision

Timeline

Assistant Store Manager

CitiTrends
04.2022 - 07.2024

Cashier

Walmart
02.2016 - 05.2020

Sales Associate

Forever 21 Inc.
03.2005 - 01.2016

Master Of Pharmacy - Pharmacy

Atlanta Technical College

Master Cosmetologist - Cosmetology

Empire Beauty School

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Trekesha Barber