TREMELL KEYS
Augusta
Summary
Dynamic professional with extensive experience in retail management. Known for exceptional communication and multitasking abilities, leading teams to achieve sales growth and improve operational efficiency. Eager to leverage skills to enhance customer experiences and drive business success.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar General
Augusta
08.2024 - Current
- Leads a store making $1.2 million annually.
- Trained and supervised team members to maintain high customer service standards.
- Increased sales to approximately $2.5 million within 10 months through strategic management strategies i've learned from experience, and by following the company guidelines
- Became #1 in sales amongst a district of 20 stores each week
- Created schedules, planned Daily routines and practices, managed store budgets for supplies and services as well as hours for employees, maintained receiving room to standard, received multiple trucks weekly, managed staff of at least 7 to 10 associates
- Monitored shrink by analyzing camera footage and reviewing register reports daily.
- Ensuring vendor and truck delivery invoices are correct and challenging any balance discrepancies
- Giving great customer service by speaking to all customers and engaging with them throughout which causes less shrink
- Enhanced customer engagement and foot traffic by consistently practicing kindness and respect towards all patrons.
- Ensuring Cashiers understand proper register standards to promote inventory accuracy and less loss of money through customer manipulation
- Reduced shrink by 12% within 6 months, decreasing theft levels from red to yellow.
- Weekly store scans for proper inventory flow and to ensure shelves were stocked and full at all times
Customer Experience Manager
The Home Depot Inc
Augusta
05.2023 - 08.2024
- Ensures the customer had an excellent shopping experience
- Equivalent to an assistant manager. I am called wherever needed to assist associates and customers
- Store appearance and cleanliness is a constant routine to ensure the best experience for customers
- Ensuring the departments are neat and set to standard per store policy
- Nightly meetings , safety walks , and associate observations is a daily thing to ensure processes are completed efficiently
- Ensuring customer satisfaction surveys stayed above 85% at all times, as well as focusing on many other metrics including credit card application sign up, department sales, and online interactions like app usage and delivery/curbside operations
Merchandise Assistant
Buy Buy Baby
Augusta
02.2023 - 08.2023
- Closed the store (Buy Buy Baby went bankrupt in August 2023)
- Ensures that product is in the proper place per planograms.
- Received multiple trucks a week
- Tasks delegated to the mechadise team for execution
- Ensured customers orders were processed properly in the back room
- Maintain the cleanliness and organization of the back room
Front End Team Lead
Walmart
Augusta
11.2020 - 01.2023
- Managed a team of 65+ , including cashiers, cart associates , and maintenance department.
- Oversee the daily functions of over 32 registers, including registers in other departments
- Maintained the cleanliness and structure of the front end .
- Managed attendance, timesheets , cashier scan accuracy , performance metrics , training , and more
- Managed approximately $1.5 million . This includes balancing the safe , book keeping, accounting , and financial integrity.
- Maintained merchandising across the front end . Including date rotation, organizing several paletts of freight daily, inventory, price changes , and stock room upkeep
- ***Manged to get my team to be the #1 store in Augusta for cashier engagement and #2 in the REGION for checkout speed and accuracy! An accolade I am MOST proud of .
Online Grocery Team Lead
Walmart
Augusta
05.2020 - 11.2020
- Managed a team of 30+ associates
- Maintained the daily flow of grocery delivery through a "car pull-up" system , which also includes home delivery through a 3rd party company.
- Maintained proper time management. Including shopping for the customer and having orders ready 30 min after the order is placed. Although there is a 2 hour window. This also includes managing any discrepancies involving refunds , damaged merchandise, returns that were not purchased , and more
- Monitored spreadsheets and data on order flow and execution , customer complaints , and percentages of missed picks and location accuracy when associates are shopping for customers
Hardware/Paint & Toys Dept. Manager
Walmart
Augusta
11.2018 - 05.2020
- Managed 10+ associates
- Managed the overall well-being off the entire department including the associates, prices , merchandise, ordering , sinage , displays, seasonal changes , and more
- Involved in inventory and merchandise integrity
- Responsible for that department's merchandise in the backroom including the organization and restocking of the backroom
- Ensured the entire department was "store visit" ready at all times. Clean , stocked , priced, and organized correctly.
Sales Floor Supervisor
Charlotte Russe
Augusta
08.2017 - 11.2018
- Managed 20+ associates
- Maintained the organization and placement of clothing throughout the store
- Dressed mannequins on a weekly basis as directed by corporate
- Ensured displayed and sinage was up yo date weekly .
- Managed a small stock room and maintained a steady flow of merchandise placement to keep thr Salesforce fully stocked . This includes shoes , jewelry, and miscellaneous products like perfume and lipstick.
- Maintained customer satisfaction at all times including the promotion of weekly deals and perks for the shoppers experience
Front End Assistant
The Fresh Market
Augusta
08.2016 - 11.2018
- Managed a team of 15+ cashiers
- Oversee the daily functions of 6 registers
- Maintained the cleanliness and structure of the front end and restrooms
- Managed attendance, cashier scan accuracy , and performance metrics
- Managed approximately $20k . This includes balancing the safe , book keeping, accounting , and financial integrity.
- Maintained a very strict standard of a clean and organized work space as directed by the company . This also includes a polite environment that the cashiers must obtain.
Merchandising Manager
Dollar Tree
Augusta
01.2014 - 04.2016
- Managed a team of 25+
- Managed the overall merchandise integrity and well being of the entire store
- Including the ordering of product, receiving 2 trucks weekly, vendor check-in and delivery, special order shipments , and the planning and execution of the freight from stockroom to sales floor
- Maintained a clean and organized stock room. This involves annual inventory , proper freight organization, and temperature control for cold/frozen merchandise
- Assigned areas to associates to maintain and fill with product. Maintained a steady stocking pace which made for a well merchandised business. Devised several strategies to remove as much freight from the back room as possible during the holidays when freight orders would double. Including split shifts and group projects to complete more tasks .
Operations Manager
Dollar Tree
Augusta
08.2011 - 01.2014
- Managed a team of 30+
- Managed the day to day operations of the business including front end, financial reports , store metrics and sales percentages .
- Maintained customer satisfaction
- Ensured associates were on task or there for when they have questions
- Managed the cleanliness of the store including the restrooms and registers.
- Ensure sinage was correct and displays were per plan as directed by corporate
Cashier
Dollar Tree
Augusta
08.2010 - 08.2011
- Scan groceries and miscellaneous merchandise
- Promote weekly items and specials
- Cashier of the week several times for promoting the most merchandise
- Keep a friendly and welcoming attitude towards the customer
- Complete tasks given by the manager on duty
Education
High School Diploma -
Glenn Hills High School
Augusta, GA05.2010
Skills
- Typing
- Adaptation To Change
- Delegation
- Financial Integrity
- Merchandising
- Retail Operations
- Grocery Operation
- Social Skills (interacting with the people in large groups and sometimes at once; employee or customer)
- Multitasking (managing large groups of people with many different tasks being deligated at a time)
- Leadership (able to take charge of a difficult issue or situation and make a quick and efficient decision)
- Communication skills (able to effectively relay a message or task to the appropriate personnel with clear and precise detail, as this also pertains to customers)
Timeline
Store Manager
Dollar General
08.2024 - Current
Customer Experience Manager
The Home Depot Inc
05.2023 - 08.2024
Merchandise Assistant
Buy Buy Baby
02.2023 - 08.2023
Front End Team Lead
Walmart
11.2020 - 01.2023
Online Grocery Team Lead
Walmart
05.2020 - 11.2020
Hardware/Paint & Toys Dept. Manager
Walmart
11.2018 - 05.2020
Sales Floor Supervisor
Charlotte Russe
08.2017 - 11.2018
Front End Assistant
The Fresh Market
08.2016 - 11.2018
Merchandising Manager
Dollar Tree
01.2014 - 04.2016
Operations Manager
Dollar Tree
08.2011 - 01.2014
Cashier
Dollar Tree
08.2010 - 08.2011
High School Diploma -
Glenn Hills High School