TREMESE BARKER
Stone Mountain
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Atlanta
07.2022 - Current
- Participated in team meetings to discuss strategies for improving customer experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Verified customer information and updated records accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate documentation of all interactions with customers in a customer relationship management database.
- Ensured compliance with applicable laws and regulations relating to contact center operations.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Greeted customers and provided them with assistance upon request.
- Navigated through computer systems to review information and respond appropriately to callers.
- Responded to customer complaints and escalated issues when necessary.
- Attended training sessions aimed at enhancing knowledge of relevant software applications and systems used in the contact center environment.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided personalized service tailored to each individual customer's needs.
- Maintained updated knowledge through continuing education and advanced training.
FSA/Shift Leader
DeKalb County Board of Education
Dunwoody
08.2009 - 07.2022
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Supervised a team of six during daily shifts, ensuring efficient operation and customer satisfaction.
- Developed promotional strategies to attract more customers during slow periods.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored employee performance and provided feedback for improvement.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Assisted in training new employees on shift operations.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
STONE MOUNTAIN HIGHSCHOOL
Stone Mountain, GA06-1991
Skills
- Customer service
- Regulatory compliance
- Call center operations
- Communication skills
- Time management
- Training and development
- Cash handling
- Business ethics
- Customer support
- Empathy and patience
- Call handling
- Credit adjustments
Timeline
Contact Representative
Internal Revenue Service, IRS
07.2022 - Current
FSA/Shift Leader
DeKalb County Board of Education
08.2009 - 07.2022
STONE MOUNTAIN HIGHSCHOOL
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