Trenton Jenkins
Martinez
Summary
Innovative and accomplished System Administrator with 4+ years of experience in DoD environments, specializing in systems integration, troubleshooting, Active Directory, and secure communications. Proficient in Video Teleconferencing (VTC), Unified Communications, AV system support, and cloud monitoring, with hands-on experience maintaining VTC systems for reliable, high-quality communication. Self-motivated learner with a strong work ethic, technical problem-solving skills, and a focus on delivering dependable support in fast-paced, secure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Security Administrator
V2X
09.2024 - Current
- Supported Polycom, VBrick, and Microsoft Lync (Skype) technologies to ensure uninterrupted unified communications across DoD networks
- Managed and secured over 200+ DoD user accounts in Active Directory, providing access for VTC operations while ensuring system continuity.
- Delivered hands-on support for AV equipment including projectors, microphones, and conferencing hardware within classified environments.
- Conducted monthly audits of user permissions and conferencing systems, eliminating 100+ outdated accounts to mitigate security risks in VTC and AV environments.
- Strengthened system integrity by eliminating excessive user privileges and ensuring compliance with security standards.
- Implemented role-based access controls and tracked user activity to enforce adherence to DoD cybersecurity policies.
- Monitored Azure workloads, investigating cloud service disruptions to ensure consistent system performance.
- Created and updated detailed technical documentation for system architecture, equipment configurations, and operational procedures.
Signal Communications Specialist
U.S. Army
02.2023 - 03.2024
- Installed and configured Cisco routers, switches, radios, and GPS systems to support tactical communication.
- Ensured continuous secure satellite and radio connectivity, achieving 99% uptime during training and missions.
- Secured voice and data transmissions through encrypted conferencing hardware and signal routing.
- Improved team coordination by introducing modern communication platforms in field environments.
- Identified and resolved over 100 connectivity issues at both physical and network layers, minimizing system downtime.
Lead Service Desk Administrator
U.S. Army
06.2021 - 02.2023
- Utilized Remedy Ticketing System to manage and resolve over 100+ support requests per week, ensuring efficient issue resolution for end users.
- Collaborated with other IT teams to identify root causes of issues, leading to more effective problem-solving strategies.
- Managed and secured Active Directory accounts with patch management.
- Assisted in system provisioning, updates, and field-level tech support.
- Delivered consistent, high-quality helpdesk support under tight timelines.
Education
High School Diploma -
Greenbrier High School
Evans, GA05.2021
Skills
- System Troubleshooting
- Video Teleconferencing Support
- Active Directory & User Provisioning
- Network Configuration
- DoD Systems Administration
- Azure Cloud
- Problem solving
- Strong Communication
- Customer Service Oriented
Certification
- CCNA
- AZ-104
- Security+
Clearance
Secret Clearance
Accomplishments
- Achieved increased system uptime by introducing proactive monitoring using Azure Monitor for VTC and Unified Communications systems.
- Achieved improved incident resolution times by completing complex troubleshooting tasks with accuracy and efficiency in secure DoD environments.
- Collaborated with a team of 8 technicians in the development and upgrade of secure VTC infrastructure supporting classified communications.
Timeline
System Security Administrator
V2X
09.2024 - Current
Signal Communications Specialist
U.S. Army
02.2023 - 03.2024
Lead Service Desk Administrator
U.S. Army
06.2021 - 02.2023
High School Diploma -
Greenbrier High School
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