Tresha Diane Gipson
Dallas,Ga
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possess solid understanding of customer needs and adept at conflict resolution, coupled with strong problem-solving abilities. Goal is to foster positive customer relationships, contribute to customer satisfaction, and build long-lasting loyalty.
Overview
11
11
years of professional experience
Work History
Transit Driver
People First Transit Bus Operation
03.2023 - 11.2023
- Company Overview: Metropolitan Atlanta Rapid Transit Authority
- Drive and operates a commercial passenger bus, transporting passengers to and from scheduled stops, announcing major stops, transfer points, other announcements as requested/required
- Assists disabled passengers in boarding, riding, and alighting in a safe manner, Operates wheelchair lifts or scooters and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA)
- Metropolitan Atlanta Rapid Transit Authority
Customer Service Representative – Remote
Results-cx
10.2022 - 03.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Working at Results-CX and taking pride in being the voice of the customers
- Customer Service as a Representatives love to help customers! giving instructions and answering questions, helping resolve customer issues
- Having a cheerful outlook, patience, strong computer skills and the ability to solve problems
- Improved resolution time with effective problem-solving for customer complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Navigate a computer with multiple windows and screens
- Resolve any customer issues while providing an exceptional customer experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Roadside Assistance– Remote
Avis
03.2019 - 10.2022
- Working at Avis I have taken pride in having customer service skills by assisting customers with their roadside emergency needs, having cheerful outlook solver enjoy talking to people and providing solutions
- Received inbound call and dispatched roadside assistance for Avis, insurance customer who have elected to have roadside assistance
- Investigated and resolved customer inquiries regarding roadside assistance in timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Work from Home (Dallas Ga)
Customer Service Representative– Remote
U-Haul
09.2015 - 03.2019
- Working at U-Haul take pride in being customer service representative, take incoming calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support
- As well as assisting customers, using up-to-date technology to dispatch and return equipment
- Greeted public over the phone and made reservation for rental center
- Maintained professional relations, supportive and collaborative with customers
- Resolve customer complaints via phone, email, mail, or social media
- Assist with placement of orders, refunds or exchanges and cancel or upgrade account
- Inform customer of deals and promotions and sell products and services
- Home Agent (Phoenix AZ)
Customer Service Representative
Wipro
03.2013 - 09.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
David Star Jordan
Los Angeles, CA06.1982
Skills
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Transit Driver
People First Transit Bus Operation
03.2023 - 11.2023
Customer Service Representative – Remote
Results-cx
10.2022 - 03.2023
Roadside Assistance– Remote
Avis
03.2019 - 10.2022
Customer Service Representative– Remote
U-Haul
09.2015 - 03.2019
Customer Service Representative
Wipro
03.2013 - 09.2015
High School Diploma -
David Star Jordan
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