Trevor Lampe
Lilburn
Summary
Dedicated professional with extensive experience in customer support and cross-functional collaboration. Skilled in bug investigation and feedback management, consistently improving service efficiency. Aiming to leverage adaptability and attention to detail to drive impactful customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist V
Calendly
Atlanta
11.2021 - Current
- Provided timely responses to customer inquiries via email and chat support channels.
- Act as a go-to subject matter expert for a specialty area (Calendly Plug-In).
- Partner closely with Product, Engineering, Legal, Billing, and other teams to investigate bugs, edge cases, and systemic issues; contribute to root-cause analyses, and long-term fixes.
- Represent customer experience in cross-functional projects, pilots, and readiness/release planning for new features that affect your domain.
Customer Support Specialist I - IV
Calendly
Atlanta
11.2021 - Current
- Assisted customers with product inquiries and technical issues.
- Developed training materials for new support staff onboarding.
- Managed customer feedback to improve service quality and efficiency.
- Collaborated with cross-functional teams to enhance user experience.
Videographer
Key Lampe Studios
Atlanta
07.2014 - 11.2021
- Captured high-quality video footage for various projects and events.
- Collaborated with clients to understand their vision and requirements.
- Edited video content using industry-standard software to enhance narratives.
- Edited and manipulated videos to upload and post to social media platforms.
Education
High School Diploma -
Walnut Grove High
Walnut Grove, GA05-2011
Skills
- Customer relationship management
- Bug investigation
- Cross-functional collaboration
- Feedback management
- Product training
- Technical support
Timeline
Customer Support Specialist V
Calendly
11.2021 - Current
Customer Support Specialist I - IV
Calendly
11.2021 - Current
Videographer
Key Lampe Studios
07.2014 - 11.2021
High School Diploma -
Walnut Grove High