Trevor Toth
Johns Creek
Summary
Dynamic and results-driven professional with extensive experience in guest service and team management at St. Ives Country Club. Proven ability to enhance guest satisfaction through effective complaint handling and order accuracy. Skilled in training and developing staff, fostering a motivated team environment while ensuring operational excellence. Flexible and dedicated to maintaining high standards.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering four years of extensive leadership experience in Chick-fil-a and Swim Atlanta Pool Management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
St. Ives Country Club
05.2024 - Current
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lifeguard Manager
Swim Atlanta Pool Management
05.2019 - 08.2024
- Scheduled 20+ lifeguards to provide adequate coverage of pool areas during operating hours.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Scheduled, coordinated and conducted in-service training for 20+ lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Monitored pool area for violations and potential hazardous situations.
Team Manager
Chick-fil-A
09.2020 - 08.2022
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Southern Studies
University of Mississippi
University, MS05-2027
Skills
- Guest issue resolution
- Guest service
- Complaint handling
- Guest relations
- Point-of-sale system
- Order accuracy
- Guest satisfaction
- Flexible schedule
Timeline
Food and Beverage Server
St. Ives Country Club
05.2024 - Current
Team Manager
Chick-fil-A
09.2020 - 08.2022
Lifeguard Manager
Swim Atlanta Pool Management
05.2019 - 08.2024
Bachelor of Arts - Southern Studies
University of Mississippi