TREY GARRETT
Douglasville
Summary
Experienced IT professional with a demonstrated history of optimizing workflow processes, designing business rules, and implementing integrations to improve operational efficiency. Skilled in collaborating closely with business stakeholders to analyze requirements and develop customized processes that align with organizational goals. Proficient in data importation techniques and automation strategies to enhance system reliability and reduce errors. Known for clear communication and providing comprehensive training and support to stakeholders. Committed to continuous learning and driving innovation to achieve organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Systems Analyst I
Southwire
04.2023 - Current
- Collaborate closely with business stakeholders to analyze needs and design efficient processes tailored to organizational requirements.
- Facilitate workshops and meetings with business teams to gather requirements, define objectives, and outline process workflows.
- Translate business requirements into actionable process designs, ensuring alignment with organizational goals and objectives.
- Document processes comprehensively, including workflows, procedures, and decision points, to provide clarity and guidance for stakeholders.
- Provide training and support to business users on newly implemented processes, ensuring understanding and adoption across the organization.
- Continuously evaluate and refine processes in response to changing business needs and feedback, driving continuous improvement and optimization.
- Act as a liaison between IT and business teams, facilitating communication and alignment to ensure successful process implementation and execution.
IT Professional
Southwire
05.2022 - 04.2023
- Administer and maintain the IT service management platform, ensuring smooth operations and user management.
- Collaborate closely with stakeholders to streamline and enhance IT service delivery processes.
- Analyze data and generate reports to identify trends, performance metrics, and areas for improvement.
- Provide training and assistance to end-users, facilitating effective utilization of the service management platform.
- Explore opportunities for system integration and task automation to boost operational efficiency.
- Document configurations, workflows, and best practices to maintain a comprehensive knowledge base.
Education
Associate of Applied Science - Computer Support Specialist
West Georgia Technical College
Douglasville, Ga07.2022
Associate of Applied Science - Computer Programming
West Georgia Technical College
Douglasville, Ga05.2022
Skills
- Ivanti Neuron for ITSM
- Ivanti Neurons for ITAM
- Xtraction
- Ivanti Voice
- Service Mapping
Certification
Ivanti Neurons for ITSM - Adminstrator Certificate
Issued Feb 2024
Timeline
IT Systems Analyst I
Southwire
04.2023 - Current
IT Professional
Southwire
05.2022 - 04.2023
Associate of Applied Science - Computer Support Specialist
West Georgia Technical College
Associate of Applied Science - Computer Programming
West Georgia Technical College