Triana Johnson
Acworth
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at The Juicy Crab. Proven ability to engage guests and resolve issues promptly, ensuring a positive dining experience. Adept in cash handling and team collaboration, consistently maintaining high standards of service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Juicy Crab
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Daycare Teacher
Mommy Angels Daycare
04.2023 - 07.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Financial Consultant
The Juicy Crab
11.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Student Worker
Georgia Southern University Dining Commons
05.2020 - 05.2021
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Assisted customers with finding products.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Team collaboration
- Time management
Certification
Professional Development Certificate
Pro Solutions | Issued: Oct 2022 * Expires Oct 2028
Timeline
Server
The Juicy Crab
08.2024 - Current
Daycare Teacher
Mommy Angels Daycare
04.2023 - 07.2024
Financial Consultant
The Juicy Crab
11.2020 - 10.2022
Student Worker
Georgia Southern University Dining Commons
05.2020 - 05.2021
High School Diploma -
North Cobb High School
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