Trina Howell
Atlanta
Summary
Hardworking employee with a strong background in customer service. I provide outstanding support and productivity, and ensure customer satisfaction through effective communication and dedication.
Overview
5
5
years of professional experience
Work History
Legal Assistant
The Law Office of Daryl Von Yokely
Atlanta
08.2024 - Current
- Coordinated with medical providers to obtain necessary treatment records and patient billing.
- Compiled and reviewed evidence such as police reports, photographs, medical records, billing, and any other pertinent information for demand package preparation.
- Organized case files for efficient processing.
- Drafted legal documents, such as demand letters for personal injury claims, ensuring accuracy and compliance.
- Answered the phone promptly and provided exceptional customer service.
- Greeted clients upon their arrival at office and provided assistance as needed.
Paralegal
Cooper Law Firm
Warner Robins
11.2021 - 06.2023
- Drafted title commitments and executed title work documents.
- Analyze and review legal descriptions of property.
- Submit accurate legal documents in a timely manner for closing preparation.
- Order, track, and receive payoff information.
- Facilitated communications between property owners, clients, lenders, lawyers and other parties involved in a transaction.
- Reviewed deeds, liens, and any other pertinent information pertaining to the completion of title searches for each property.
Emergency Road Service Dispatcher
GEICO
Macon
05.2021 - 10.2021
- Efficiently coordinated emergency response efforts to ensure rapid assistance for customers in distress.
- Documented incident details accurately for service transactions.
- Assessed technician/provider availability and location for service delivery.
- Processed customer requests for emergency roadside assistance services including: towing, tire changes, fuel delivery, jump-starts, and lockouts.
Education
Psychology
Albany State University
Albany, GACertified Nursing Assistant
Oconee Fall Line Technical College
Dublin, GASkills
- Notary public
- Detail-oriented
- Maintains a positive attitude
- Case coordination
- Consistent performance under high-pressure environments
- Legal document preparation
- Customer service
- Telephone etiquette
- Administrative assistance
- Microsoft office
- Scheduling/planning
- Team collaboration
Timeline
Legal Assistant
The Law Office of Daryl Von Yokely
08.2024 - Current
Paralegal
Cooper Law Firm
11.2021 - 06.2023
Emergency Road Service Dispatcher
GEICO
05.2021 - 10.2021
Psychology
Albany State University
Certified Nursing Assistant
Oconee Fall Line Technical College