Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Lawson

Macon,GA

Summary

Dedicated customer service and operations professional with 20+ years of experience in medical call center operations, logistics coordination, dispatch support, administrative services, retail operations, and business management. Skilled at handling high-volume calls, coordinating schedules, dispatching information to appropriate departments, and delivering exceptional customer service. Experienced business owner with leadership, team management, and operational planning expertise.

Overview

32
32
years of professional experience

Work History

Call Center Representative

ENT and Allergy Associates, LLP
07.2021 - Current
  • Answer high-volume patient calls; schedule appointments; dispatch requests to appropriate departments; coordinate provider scheduling logistics; verify patient information; assist with referrals and inquiries.

Owner/Operator

Big Momma Playhouse
01.2020 - Current
  • Lead a team of five; oversee staffing, scheduling, logistics, budgeting, licensing, customer relations, and daily operations.

Remodel Associate / Sales Floor Associate

Walmart Inc.
02.2018 - 12.2019
  • Supported remodel projects, inventory logistics, merchandising, and customer service.

Remote Customer Service Representative

Intuitive Solutions, Inc. (Pizza Hut)
05.2015 - 01.2017
  • Processed orders, coordinated dispatch information, and resolved customer concerns.

Office Associate

Holiday Inc.
03.2007 - 11.2010
  • Managed phones, routed/dispatch messages, maintained records, and coordinated office logistics.

Receptionist / Administrative Assistant

Triple A Insurance
06.1999 - 02.2003
  • Managed front desk, calls, scheduling, reports, and filing systems.

UPN Manager

Big Kmart
01.1995 - 05.1998
  • Managed inventory, receiving, stock logistics, returns, and customer service.

Education

High School Diploma -

Christian Cornerstone High School

Skills

  • Customer service
  • Data entry
  • Problem-solving skills
  • Customer support
  • Decision-making
  • Logistics analysis
  • Problem-solving
  • Shipment tracking
  • Invoicing and shipping documentation
  • Transportation management
  • Scheduling coordination
  • Shipping documentation

Timeline

Call Center Representative

ENT and Allergy Associates, LLP
07.2021 - Current

Owner/Operator

Big Momma Playhouse
01.2020 - Current

Remodel Associate / Sales Floor Associate

Walmart Inc.
02.2018 - 12.2019

Remote Customer Service Representative

Intuitive Solutions, Inc. (Pizza Hut)
05.2015 - 01.2017

Office Associate

Holiday Inc.
03.2007 - 11.2010

Receptionist / Administrative Assistant

Triple A Insurance
06.1999 - 02.2003

UPN Manager

Big Kmart
01.1995 - 05.1998

High School Diploma -

Christian Cornerstone High School
Trina Lawson