Summary

Overview

Work History

Education

Skills

Hobbies and Interests

Timeline

Trina Rountree

Rockmart

Summary

Personable, skilled, and experienced office professional; energetic, teachable team-player; creative, innovative thinker; independent, diligent worker focused on timely completion of projects and tasks; well-rounded individual looking to be an asset to a thriving, worthwhile organization.

Overview

years of professional experience

Work History

Remote CRM Specialist - Auto Department

Progressive Insurance

Rockmart

03.2023 - 04.2024

Collaborated with sales teams to align CRM practices with business objectives.
Developed tailored communication plans to effectively meet customer needs.
Managed customer accounts, ensuring accurate information in the system.
Processed orders and handled returns according to established policies.
Educated customers on product features and promotions to enhance engagement.
Utilized CRM software to track interactions and facilitate timely follow-ups.
Resolved escalated complaints while maintaining professionalism and composure.
Identified upselling opportunities by assessing customer needs.

Assistant to Property Manager

Community Management Associates, Inc.

Mableton

02.2015 - 08.2022

Managed communication between residents and management to resolve community issues.
Coordinated community events and activities to enhance resident engagement.
Organized maintenance requests, tracking progress with service teams.
Maintained accurate records of resident information and community guidelines.
Prepared invoices and processed payments to support financial operations.
Developed informational materials detailing community policies and services for residents.
Oversaw clubhouse reservation system while assisting the social committee with events.
Acted as liaison between Property Manager and vendors to ensure maintenance of amenities.

Administrative Assistant

Hiab Cargotec

Douglasville

09.2014 - 02.2015

Managed scheduling and calendar for executives, optimizing time management.
Prepared documents and reports for internal meetings and external communications.
Assisted in budget tracking and expense reporting for administrative functions.
Handled correspondence, prioritizing important communications for prompt responses.
Maintained filing systems, ensuring easy access to important documents and records.
Supported team members with project coordination and event planning tasks.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Answered questions from customers regarding products and services offered by the company.
Scheduled appointments between clients and customers and internal staff members.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Processed invoices for payment using accounting software applications.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Updated contact lists regularly when changes occur in employee status or contact information.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Created travel arrangements and distributed travel details to appropriate personnel.
Facilitated communication between different departments within the organization.
Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Compiled data from various sources into organized reports for review by management team.
Handled incoming calls and directed callers to appropriate department or employee.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Administrative Support Coordinator (Sales Department)

MetroPCS NY

Hawthorne

11.2010 - 11.2013

Coordinated administrative operations for 8 Account Executives and 29 Service Representatives

Short-Term Administrative Assignments

Office Team

Various Locations

09.2007 - 11.2010

Performed administrative work relating to the accounts payable system, data entry for weekly payroll, batched/coded invoices, created new vendor accounts, created spreadsheets, prepared customized presentation/marketing materials, ordered office supplies, responsible for processing workers' compensation/general liability claims, dispatched maintenance crew, maintained dispatch log, maintained safety meeting attendance database, processed check requests, requisitions and purchase orders.

Medical Secretary

Westchester Cardiology Associates

Scarsdale

09.2004 - 08.2006

Answered multi-line phone system, scheduled appointments, scanned charts/medical documents, checked patients in/out, collected insurance co-payments, scheduled angioplasties and other cardiac related procedures, gathered required pre-op test results to assist with hospital admission process, verified insurance, obtained referrals, and other general office functions.

Marketing Coordinator

Holmes Protection, Inc.

Edison

09.1995 - 02.1998

Managed marketing program for NJ and PA, supported VP of Sales and Customer Service Department, compiled sales figures, generated weekly/monthly commercial/residential sales reports, produced mass promotional mailings, coordinated trade show participation, supervised trade show events, made travel arrangements for VP/sales staff, maintained inventory of marketing materials, attended departmental meetings/recorded minutes, and managed sales incentive program.