Trina Stroud
Cohutta
Summary
Professional with extensive experience in credit management, skilled in assessing creditworthiness, mitigating risks, and optimizing financial performance. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Expertise includes credit analysis, loan processing, and compliance with regulatory standards. Recognized for analytical thinking, effective communication, and leadership abilities. Offering 25 years of financial industry expertise.
Overview
25
25
years of professional experience
Work History
Office Assistant
QSI Business Solutions
09.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provide guidance and support to applicants in applying for employment positions that may be available
- Monitored applicants to ensure they are the best applicants for the positions needing to be filled
- Resolve escalated customer complaints in a timely manner
- Build strong rapport with new and existing clients to better serve employment needs and promote branch loyalty
- Verified active identification, complete background and drug screening on newly hired applicants
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Branch Manager
OneMain Financial Group
02.2000 - 08.2024
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained up-to-date knowledge of industry trends and regulatory changes, implementing necessary adjustments to maintain competitive advantage.
- Reduced delinquency rates with proactive monitoring and timely intervention strategies for at-risk clients.
- Managed a high-performing team of credit analysts, providing guidance, training, and support for professional development.
- Provided comprehensive training programs for new hires, ensuring a strong understanding of company policies, procedures, and risk management practices.
- Implemented new technology solutions to improve data management capabilities, enabling more informed decision-making processes related to credit approvals.
- Held sales coaching sessions.
- Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
- Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Attended ongoing professional training to facilitate accurate and productive credit management.
Education
Assocaites Degree - Office Administration
Dalton State College
Dalton, GA01.1999
High School Diploma -
Southeast High School
Dalton, GA01.1996
Skills
- Customer service
- Branch operations management
- Positive attitude
- Customer relationships
- Excellent work ethic
- File organization
- Excellent time management skills
- Attention to detail
- Organizing and categorizing
- Coaching and mentoring
- Verbal communication
- Dedicated team player
Timeline
Office Assistant
QSI Business Solutions
09.2024 - Current
Branch Manager
OneMain Financial Group
02.2000 - 08.2024
High School Diploma -
Southeast High School
Assocaites Degree - Office Administration
Dalton State College
Similar Profiles
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Prasanna Dhanasekaran (9003154363)Prasanna Dhanasekaran (9003154363)
Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)
Baldomero GonzalezBaldomero Gonzalez
Public Sector Manager at UBEO Business Services Dba Core Business SolutionsPublic Sector Manager at UBEO Business Services Dba Core Business Solutions