Trinadee Graham
Hephzibah
Summary
Knowledgeable individual with three years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Parker’s kitchen
Hephzibah
2022.10 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
High School Diploma -
Polaris Tech Charter School
Ridgeland, SC2022-05
Skills
- Inventory management
- Customer service
- Employee training
- Team leadership
- Communication skills
- Problem solving
- Strategic planning
- Transaction processing
- Task prioritization
- Performance management
- Needs assessment
- Problem-solving aptitude
- Professionalism
- Relationship building
- Stock management
- Assignment delegation
- Customer service and engagement
- New hire training
- Verbal and written communication
- Team building and leadership
Certification
- Food handlers certificate
Timeline
Assistant Store Manager
Parker’s kitchen
2022.10 - Current
High School Diploma -
Polaris Tech Charter School