Trinity Brown
Grovetown,GA
Summary
Diligent professional with 2+ year of experience in medical industries. Proven history of dynamic and detailed patient assistance with successfully performing five-star care. Committed to working closely with patients, families and other professionals for well-rounded medical care.
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
Dwight D. Eisenhower Army Medical Center
Fort Eisenhower, Ga
08.2022 - Current
- Serving as the first point of contact for patients, visitors and staff, providing welcoming and professional experience in a high-traffic medical facility
- Assisted patients with navigation, directions, and
- Responsible for accepting all correspondence that deal with patient appointments such as blood work or upcoming x-rays and other set test.
- Often assisted with medical billing to ensure accuracy of all insurance billing information.
- Performs the full range of recordkeeping, receptionist and miscellaneous clerical duties within set section.
- Maintain and monitors patient appointment schedules for set clinic/practice.
- Maintains patient records and updating medical data, both manually and electronically via MHS Genesis.
- Developed and implemented new ways to achieve steady workflow for the check in/check out process by generating spreadsheets for front desk guidelines.
- Assists with medical research projects to reduce past due arrivals via MHS Gensis which reduces medical billing errors.
- Developed spreadsheets for step-by-step assistance for any/all past due arrivals, “Care not rendered” encounters, outpatient and impatient encounters.
- Receives and screens calls and visitors for the Department Chief. Schedules appointments for Radiology conference room.
- Coordinates with Radiologist to generate weekly call roster for on-call staff members.
- Updates on-call staff members for Radiology on IKENET to ensure alert proper personnel.
- Hours per week: 40
FC Associate
Amazon
Appling, Ga
09.2021 - 07.2022
- Scanned in incoming products with radio-frequency scanners and entered products into an inventory management system for smooth stock tracking and customer order fulfillment.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders, and picked/unpacked orders.
- Trained and mentored new associates on responsible and customer-focused receiving, picking, and packing functions and reported progress to supervisor.
- Mastered complete production flow to allow effective service anywhere, troubleshot flow, or machinery issues, and strictly adhered to safety, quality, and production standards.
- Hours per week: 40
Learning Ambassador
Amazon
2150 Discovery Dr, Appling, Ga 30802
09.2021 - 07.2022
- Facilitated onboarding and training sessions for new Learning Ambassadors, enhancing team integration and performance.
- Mentored junior Learning Ambassadors, sharing best practices for effective communication and instructional strategies.
- Developed engaging learning materials to support employee skill development and knowledge retention.
- Led initiatives to enhance the overall learning experience, fostering a culture of continuous improvement within the organization.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Merchandising Associate
TJ Maxx
Augusta, Ga
08.2018 - 09.2021
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Answered incoming calls when needed daily utilizing a courteous and professional manner to collect information and identify customer needs.
- Meet and exceed daily productivity goals including assisting with meeting store goals for credit of the day.
- Hours per week: 30-40
Education
Some College (No Degree) - Criminal Justice
Georgia Military College
AugustaSome College (No Degree) - Criminal Justice
East Georgia State College
Augusta, GAHigh School Diploma -
Grovetown High School
Grovetown, GA05-2018
Skills
- Proficient in assessing patient medical backgrounds, educating and monitoring patients, and delivering five-star care Demonstrates exceptional critical thinking abilities and stress management capabilities
- Skilled in customer service and oral communications to provide information and assist patients and staff; gather information and explain clinic/practice services, polices, procedures, and complaint services to patients, family members/caregivers and staff
- Skilled in managing medical supply inventory, patient referrals and collections
- Skilled in logistical management to include Microsoft office and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents
- Skilled in typing 40 words per minute, word processing, and memorandums Ability to communicate effectively via phone or in person
- Knowledgeable of the contents and order for assembling medical records both paper and/or electronic
Timeline
Medical Support Assistant
Dwight D. Eisenhower Army Medical Center
08.2022 - Current
FC Associate
Amazon
09.2021 - 07.2022
Learning Ambassador
Amazon
09.2021 - 07.2022
Merchandising Associate
TJ Maxx
08.2018 - 09.2021
Some College (No Degree) - Criminal Justice
Georgia Military College
Some College (No Degree) - Criminal Justice
East Georgia State College
High School Diploma -
Grovetown High School