Tristan Knowles
Stevi B's Pizza Buffet
Franklin
1
Certification
10
years of professional experience
Experienced technician with extensive hands-on expertise in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Work History
Multi-Craft Technician (Boilermaker Helper)
2 Years 9 Months- Troubleshot and diagnosed malfunctioning equipment to restore functionality efficiently.
- Executed complex repairs swiftly, ensuring operational readiness through strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Collaborated with cross-functional teams to streamline processes, significantly reducing downtime.
- Collaborated with cross-functional teams to streamline processes and reduce downtime.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Freelance Computer Techincian
7 Years- Diagnosed and repaired hardware and software issues for desktops, laptops, smartphones, and tablets.
- Diagnosed and repaired hardware and software issues for diverse client systems.
- Replaced and upgraded components such as hard drives, RAM, and screens to improve device performance.
- Developed customized solutions based on individual client needs to enhance system performance.
- Provided technical support and training to clients, improving their ability to maintain devices independently.
Assistant General Manager
1 Year 2 Months- Ran multiple high volume restaurants, meeting and exceeding corporate expectations
- Diagnosed and resolved point-of-sale issues to minimize downtime
- Obtained ServSafe certification to maintain high food safety standards.
- Resolved customer complaints promptly, improving satisfaction.
- Maintained restaurant computers, printers, networking equipment, and peripherals.
- Coordinated with corporate IT support to resolve technical issues.
- Completed store maintenance efficiently to help save money.
- Managed back-office computer systems supporting daily restaurant operations.
- Performed basic hardware replacement and equipment troubleshooting
Manager
4 Years 4 Months- Trained employees on additional job positions, ensuring coverage during peak times.
- Assigned tasks to associates based on skill levels, enhancing overall team effectiveness.
- Recruited and hired qualified candidates, strengthening team capabilities and reducing hiring gaps.
Store Associate
1 Year 4 Months- Assisted customers with computer troubleshooting, diagnostics, and basic repairs.
- Resolved common Windows and hardware issues while maintaining high customer satisfaction.
- Assisted customers in locating desired products, answered questions and offered product advice.
- Installed software and performed system setup for new computers.
- Configured printers, peripherals, and other computer accessories
Education
High School Diploma
Skills
Technical Support
Equipment Maintenance
Preventive Maintenance
Computer proficiency
PC Setup & Configuration
Windows 10/11
Microsoft Office 365
Software Installation
Python
AI & Automation
Computer Hardware Troubleshooting
Works Well Under Pressure
Certification
- ServSafe
- March 2023 to March 2028
Technical Projects
Linguistic Indexing Program (L.I.P.) – Personal Software Project
Then describe what it does:
- Developing a Python application that uses optical character recognition to extract text from scanned historical books.
- Designing a local database to index word frequency by publication year for linguistic research.
- Building tools to analyze changes in language usage over time while preserving historical spelling variations.
Streaming & Content Creation Environment
- Configured and maintained a multi-monitor streaming and content creation workstation.
- Designed and assembled a custom desktop workstation for gaming, streaming, video editing, and productivity.
- Installed and configured Windows, BIOS/UEFI settings, device drivers, and application software.
- Integrated audio interfaces, webcams, microphones, and capture hardware.
- Diagnosed hardware and software issues affecting streaming and recording performance.
- Optimized system settings for stability during live broadcasts
Timeline
Multi-Craft Technician (Boilermaker Helper)
Zachry Group
11.2023 - CurrentRead More
Assistant General Manager
Taco Bell
10.2022 - 12.2023Read More
Manager
Stevi B's Pizza Buffet
04.2022 - CurrentRead More
Freelance Computer Techincian
Self-employeed
11.2016 - 11.2023Read More
Store Associate
Staples
05.2016 - 09.2017Read More
Central High School
High School Diploma
Read More