Tristan Robertson
Atlanta
Summary
Highly skilled Director of Learning & Development with a proven track record implementing effective training programs. Adept at designing and delivering training materials, managing budgets, and evaluating training effectiveness. I am seeking a challenging position where I can utilize my expertise to drive organizational growth and maximize employee performance.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Communidad Taqueria
04.2025 - 11.2025
- Implemented training programs to enhance team performance and operational efficiency.
- Coordinated scheduling and staffing to optimize service.
- Developed standard operating procedures to maintain consistency in service quality across departments.
- Analyzed customer feedback to identify areas for service improvement and staff development.
- Coordinated catering events from planning to execution, ensuring guest satisfaction.
General Manager
Sweet Auburn Bbq
11.2024 - 04.2025
- Directed daily operations to enhance efficiency and streamline workflows.
- Implemented strategic initiatives to drive revenue growth and improve customer satisfaction.
- Developed training programs to elevate team performance and ensure adherence to best practices.
Business Consultant - Team Development
Elsewhere Brewing
12.2023 - 06.2024
- Developed and implemented core strategies to enhance team performance, training efficacy, and retention.
- Implemented inventory management systems to reduce waste and decrease costs.
- Recruited, trained, and managed a team of 20+ team members in multiple departments.
Director of Training
Electric Hospitality
01.2023 - 12.2023
- Developed and implemented comprehensive training programs to enhance employee performance and increase productivity, resulting in an improvement in overall operational efficiency.
- Collaborated with cross-functional teams to assess training needs and design customized programs that addressed skill gaps, resulting in an increase in employee satisfaction with training initiatives.
- Implemented a learning management system to streamline training processes, track employee progress, and generate reports for management, resulting in a reduction in administrative tasks and improved data accuracy.
Director of People & Development
Yumbii
01.2022 - 12.2022
- Oversaw all aspects of development operations, including onboarding, training, and cost management.
- Led a team of 20+ staff members, including chefs, drivers, and servers, ensuring the smooth execution of large-scale events with up to 500 guests.
- Developed catering policies and procedures, leading to a reduction in maintenance costs for all catering-related equipment.
Education
Bachelor of Science - Classical Cultures
University of Georgia
Athens, GA07.2010
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Columbus University
Columbus, GA07.2008
Skills
- Wisetail
- Your Napkin Notes
- 360 Learning
- Salesforce
LEARNING MANAGEMENT SYSTEMS
CUSTOMER RELATIONSHIP MANAGEMENT
- Zendesk
- Microsoft Office Suite
- Google Office Suite
- Atlassian Visualization Suite
- Canva
TECHNOLOGIES, PROGRAMS, PLATFORMS
Timeline
Assistant General Manager
Communidad Taqueria
04.2025 - 11.2025
General Manager
Sweet Auburn Bbq
11.2024 - 04.2025
Business Consultant - Team Development
Elsewhere Brewing
12.2023 - 06.2024
Director of Training
Electric Hospitality
01.2023 - 12.2023
Director of People & Development
Yumbii
01.2022 - 12.2022
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Columbus University
Bachelor of Science - Classical Cultures
University of Georgia