Reliable professional with strong organizational skills in hotel operations. Recognized for exceptional customer service and attention to detail, ensuring accurate financial reporting and effective resolution of guest inquiries.
Overview
4
4
years of professional experience
Work History
Night Auditor
Townplace Suites Marriott
Kennesaw, GA
05.2022 - 12.2025
Reconciled daily financial transactions, ensuring accuracy in cash handling and reporting.
Managed guest check-ins and check-outs, delivering exceptional customer service throughout the process.
Conducted nightly audits of hotel operations, identifying discrepancies and implementing corrective measures.
Prepared end-of-day financial reports, summarizing revenue and expenses for management review.
Collaborated with front desk staff to resolve guest inquiries and complaints efficiently.
Monitored property security systems, maintaining a safe environment for guests and staff during overnight shifts.
Trained new team members on operational procedures and customer service standards effectively.