Triston Willis
Atlanta
Summary
Dynamic professional with a strong background in customer service at Publix Grocery Store, excelling in payment processing and customer satisfaction. Proven leadership in developing relationships and enhancing loyalty while effectively managing operational reviews. Skilled in marketing and talent development, driving organizational success through collaboration and innovative solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
05.2024 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Research Assistant
Beme
06.2021 - 06.2023
- Provided support and guidance to junior lab staff.
- Cooperated with other technicians to develop and test new protocols.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Prepared and presented reports to inform board on organizational progress and goals.
Education
High School Diploma -
North Atlanta High School
Atlanta, Georgia05-2027
Skills
- Check processing
- Order coordination
- Customer satisfaction
- Payment processing
- Phone etiquette
- Product recommendations
- Positive and professional
- Leadership experience
- Marketing expertise
- Talent development
- Operational review
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Cashier
Publix Grocery Store
05.2024 - Current
Research Assistant
Beme
06.2021 - 06.2023
High School Diploma -
North Atlanta High School
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