Troi Mayhorn
Douglasville
Summary
Customer Service Professional recognized for excellence in retail operations, with a strong focus on money handling and effective communication. Proven ability to enhance customer satisfaction and uphold safety standards, resulting in increased workplace efficiency and elevated client trust. Core competencies include problem-solving, conflict resolution, and team collaboration. Career ambitions center on leveraging expertise to drive customer experience excellence in dynamic environments.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Menasha Packaging Company
12.2020 - 03.2021
- Packed boxes and stock using organizational guidelines.
- Inspected damaged goods prior to disposal or return to vendor.
- Inspected incoming shipments for damage or discrepancies.
- Placed products on conveyors for final wrapping and shipment.
- Ensured work areas were kept clean and organized at all times.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Built and packaged products to comply with multiple work orders and deadlines.
- Packed finished products and prepared for shipment.
- Packaged products and double-checked package labels for accuracy.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Cashier
McDonald's Fast Food Restaurant
03.2019 - 11.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Wendys Fast Food
11.2018 - 03.2019
- Handled customer issues following corporate procedures.
- Leveraged upselling strategies to enhance additional product sales.
- Performed regular audits and reconciliations of cashier balances.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Verified that orders were accurate and complete before delivering them to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Built and maintained productive relationships with employees.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
Part Time Cashier
Six Flags Over GEORGIA
02.2018 - 05.2018
- Greeted customers promptly.
- Monitored designated areas to identify security issues.
- Informed supervisors of potential threats including security breaches, acts of vandalism, and theft occurrences.
- Completed purchases using point-of-sale systems.
- Processed customer payments efficiently.
- Stocked and replenished merchandise according to store merchandising layouts.
- Established strong customer connections to boost chances of repeat transactions.
- I cleaned and organized the store, including the checkout desk and displays.
Part Time Cashier
Fareway Stores Inc.
06.2014 - 06.2017
- Managed returns for customers efficiently.
- Ensured neat and orderly work areas to boost efficiency.
- Managed transactions at a bustling location.
- Organized and maintained coupon inventory.
- Arranged merchandise on shelves and displays attractively.
- Guided customers in identifying suitable products based on their needs.
- Received customer payments.
- Reported incidents related to security breaches, vandalism and theft to management.
- Responded to customer requests and directed customers to merchandise.
- Completed purchases using Point of Sale systems.
- Stocked and replenished merchandise according to store merchandising layouts.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05-2019
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Inventory stocking
- Money handling
- Cash register familiarity
- Motivated team player
- Sales experience
- Excellent communication skills
- Strong work ethic
- Credit card transactions
- First aid administration
- Perimeter security
- Environmental Awareness
Timeline
Warehouse Worker
Menasha Packaging Company
12.2020 - 03.2021
Cashier
McDonald's Fast Food Restaurant
03.2019 - 11.2020
Cashier
Wendys Fast Food
11.2018 - 03.2019
Part Time Cashier
Six Flags Over GEORGIA
02.2018 - 05.2018
Part Time Cashier
Fareway Stores Inc.
06.2014 - 06.2017
High School Diploma -
New Manchester High School
Similar Profiles
Monica MorenoMonica Moreno
Cartonmaster DieCut Helper at Menasha Packaging CompanyCartonmaster DieCut Helper at Menasha Packaging Company
Jesus VazquezJesus Vazquez
Machine Operator at Menasha Packaging CompanyMachine Operator at Menasha Packaging Company
Arshdeep Singh SandhuArshdeep Singh Sandhu
Line Leader at Menasha Packaging CompanyLine Leader at Menasha Packaging Company