Tromaya Luster
Jonesboro
Summary
Pre-nursing student with 5 years of experience in customer service and team leadership, adept at multitasking and problem-solving in fast-paced environments. Demonstrates strong communication and adaptability skills, with a proven track record in enhancing service delivery and customer satisfaction. Driven to leverage these capabilities in healthcare settings, aiming to contribute to patient care excellence and operational efficiency.
Overview
7
7
years of professional experience
Work History
SUPERVISOR ASSOCIATE
Hudson Group
04.2024 - Current
- Oversee daily retail operations in a high-traffic, fast-paced airport environment
- Manage opening/closing procedures, staff coordination, and customer issue resolution
- Deliver exceptional service to diverse travelers, reinforcing communication and multitasking skills applicable to patient care roles
- Maintain accuracy in transactions, inventory tracking, and team leadership—skills transferable to hospital reception, pharmacy, or administrative rolesStreamlined daily operations to enhance efficiency, resulting in improved service delivery and increased customer satisfaction in a busy airport setting.
BOOKSELLER
Barnes & Noble
10.2023 - 03.2024
- Delivered personalized customer service and support to a diverse client base
- Maintained an organized, welcoming environment while multitasking between cashiering, stocking, and customer inquiries
- Collaborated with team members to handle high-volume traffic efficiently and professionally
- Assisted customers with finding resources, placing special orders, and resolving concerns—skills applicable to front-desk, patient service, or admissions roles in healthcare
OVERNIGHT CUSTOMER SERVICE ASSOCIATE
Unifi
04.2022 - 10.2023
- Supported passengers with flight info, gate changes, and wheelchair assistance
- Demonstrated patience and professionalism during stressful situations
- Strengthened interpersonal skills and problem-solving in a customer care role
PRIVATE HOME CAREGIVER /SITTER
Senior Helpers
01.2022 - 09.2023
- Provided attentive care for children and elderly clients in home settings
- Assisted with daily activities such as feeding, hygiene, mobility, and companionship
- Ensured safety, medication reminders, and emotional supportDelivered compassionate care to clients, enhancing their quality of life and fostering a nurturing environment.
- Implemented structured daily routines, leading to improved client satisfaction and greater independence in activities.
SENIOR SALES ASSOCIATE
Rack Room Shoes
10.2020 - 02.2021
- Assisted customers with product selections, online orders, and returns
- Managed merchandise displays and collaborated with teammates to meet store goals
Crew Member
McDonald's
04.2019 - 03.2020
- Prepared and assembled food orders accurately while adhering to strict food safety, sanitation, and hygiene standards
- Delivered meals promptly in a fast-paced environment, ensuring correct orders and customer satisfaction
- Assisted customers with menu selections, special requests, and dietary preferences
- Maintained cleanliness of food preparation areas, dining spaces, and equipment in compliance with health regulations
- Communicated effectively with team members to ensure timely service during high-volume periods
- Followed standardized procedures to ensure consistency, quality control, and safety in food handling
Education
ASSOCIATE OF SCIENCE IN NURSING - PRE-NURSING
Georgia Military College
Milledgeville, GA05.2025
HIGH SCHOOL DIPLOMA - undefined
North Clayton High School
Atlanta, GA05.2020
Skills
- Patient Care
- Communication
- Customer Service
- Team Leadership
- Multitasking
- Problem Solving
- Inventory Management
- Time Management
- Adaptability
Timeline
SUPERVISOR ASSOCIATE
Hudson Group
04.2024 - Current
BOOKSELLER
Barnes & Noble
10.2023 - 03.2024
OVERNIGHT CUSTOMER SERVICE ASSOCIATE
Unifi
04.2022 - 10.2023
PRIVATE HOME CAREGIVER /SITTER
Senior Helpers
01.2022 - 09.2023
SENIOR SALES ASSOCIATE
Rack Room Shoes
10.2020 - 02.2021
Crew Member
McDonald's
04.2019 - 03.2020
ASSOCIATE OF SCIENCE IN NURSING - PRE-NURSING
Georgia Military College
HIGH SCHOOL DIPLOMA - undefined
North Clayton High School