Troy Blackmon
Atlanta
Summary
Highly skilled Implementation Specialist with broad experience in project management, system implementation, and client support. Proven ability to understand client needs and transform them into effective software solutions. Strengths include strong analytical skills, adept problem-solving abilities, and solid customer service orientation. Previous roles led to improved operational efficiency and enhanced user experiences through successful system implementations and IT solutions.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Implementation Specialist I
Futura
Atlanta
08.2023 - Current
- Trained over 500 users at more than 10 different utility sites on Futura Suite Software, enhancing utility operations efficiency.
- Installed and configured software solutions to meet specific utility requirements.
- Assisted clients in troubleshooting issues during the implementation phase.
- Provided ongoing support to clients throughout implementation phase, ensuring successful adoption.
Field Tech/Helpdesk
Progress
New York City
07.2020 - 07.2023
- Diagnosed technical issues with advanced troubleshooting techniques to improve system reliability.
- Installed and maintained equipment to ensure optimal performance on-site.
- Documented service reports detailing repairs and maintenance activities accurately.
- Responded quickly to emergency situations requiring immediate attention.
IT Specialist
Kershaw County School District
Camden
03.2019 - 07.2020
- Managed user accounts in Active Directory to ensure secure and efficient access control.
- Created and configured user accounts, establishing permissions and monitoring system security.
- Set up local area networks and wide area networks.
- Assisted users and teachers in troubleshooting and resolving IT-related problems efficiently.
- Developed comprehensive documentation for IT processes and user guides to enhance usability.
Education
Bachelor of Arts - Media/Computer
Baptist College of Florida
Graceville, FLSkills
- Technical Support
- Troubleshooting
- Active Directory
- Software Installation
- Hardware Support
- Customer Service
- System Administration
- Quality Control
- User Training
- Help Desk
Certification
Salesforce User Basics Certification
References
- Harrington Rivera, Futura - 470.378.7247
- Zachary Allee, Futura - 678.654.9903
- Bryce Gendvilas - 503.593.3433
- Jake Maier - 314.974.7934
Timeline
Implementation Specialist I
Futura
08.2023 - Current
Field Tech/Helpdesk
Progress
07.2020 - 07.2023
IT Specialist
Kershaw County School District
03.2019 - 07.2020
Bachelor of Arts - Media/Computer
Baptist College of Florida