Troy Shelly
Lawrenceville
Summary
Dynamic Installer Service Specialist with a proven track record at O'Reilly's Auto Parts, excelling in logistics coordination and customer relations. Leveraging critical thinking and attention to detail, I enhanced operational workflows and improved customer satisfaction, ensuring timely project completion and efficient inventory management. Committed to continuous learning and professional growth.
Overview
8
8
years of professional experience
Work History
Installer Service Specialist
Oreily's Auto Parts
Lawrenceville, GA
06.2021 - Current
Coordinated logistics for deliveries and supported daily store functions with the manager.
Control Desk Coordinator
SSF
Norcross, GA
07.2018 - 06.2021
- Coordinated operational workflows to enhance communication among departments.
- Monitored and analyzed control desk activities for process optimization.
- Implemented best practices to improve efficiency in control desk operations.
- Managed day-to-day activities within the control desk area, delegating tasks appropriately among team members based on priority levels.
- Collaborated closely with other departments to ensure projects were completed within agreed-upon timelines.
Education
High School Diploma - Rotc
Pebblebrook High School
Austell, GA05.2001
Skills
- Critical thinking capacity
- Professionalism and work ethic
- Communication and interpersonal skills
- Continuous learning attitude
- Inventory management experience
- Customer service
- Attention to detail
- Customer satisfaction
- Customer relations
- Residential construction
Timeline
Installer Service Specialist
Oreily's Auto Parts
06.2021 - Current
Control Desk Coordinator
SSF
07.2018 - 06.2021
High School Diploma - Rotc
Pebblebrook High School