Troy Turner
Danielsville
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Commercial Service Manager
Stiles Heating And Cooling
01.2014 - Current
- Reduced response times for service requests by optimizing technician routes and implementing new dispatch software solutions.
- Organized monthly team meetings to discuss goals, challenges, successes, fostering a culture of continuous improvement within the commercial services division.
- Executed resource allocation strategies effectively managing personnel deployment across various projects based on workload demands.
- Managed all day to day business practices, providing customer with detailed solutions, repair quoting, part ordering and ensuring the task were completed in a timely manner.
- Managed technician safety protocols.
- Provided technical support, and onsite diagnosis on challenging job sites and problems. Managed any all complaints with customers to ensure they are satisfied with the outcome.
- Controls programmer and commissioning technician.
- Controls tech, troubleshooting
Service Technician V
Source Refrigerantion
06.2012 - 01.2014
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained vehicle maintenance and inventory.
- Performed and completed preventative maintenance.
Service Technician
Hussmann Services
07.2004 - 06.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained vehicle maintenance and inventory.
- Performed and completed preventative maintenance.
Education
High School Diploma -
Madison County High School
Danielsville, GA06.2004
Skills
- Staff Training and Development
- Operations Management
- Positive Attitude
- Teamwork and Collaboration
- Strong HVAC diagnostic skills
- Solution oriented
- Self motivated, resourceful, and talented in problem solving
- I am very familiar with CCSD campuses, as I have been servicing them since circa 2015-2016, I have worked closely with plant services on many service projects and other miscellaneous requests
- My skills and experience would be an excellent addition to CCSD Plant Services HVAC division I believe I would be very beneficial to the department, utilizing outside vendors less and using skillset in house to help lower the burden on the budget
Certification
EPA Type 1, and Type 2
OSHA 10 hour
Carrier IVU controls
Nate certified
Timeline
Commercial Service Manager
Stiles Heating And Cooling
01.2014 - Current
Service Technician V
Source Refrigerantion
06.2012 - 01.2014
Service Technician
Hussmann Services
07.2004 - 06.2012
High School Diploma -
Madison County High School
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