TSHIAMO MALEBO MATALE
Gaborone
Summary
Ambitious and self-driven receptionist, equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding skills. I am willing to fit in with the dynamic organizational culture, and I have a high level of drive and motivation toward organizational goals.
Overview
16
16
years of professional experience
Work History
Receptionist
Smiles Dental Clinic
Maun
09.2019 - 02.2021
- Greeted patients warmly and managed the reception area efficiently.
- Scheduled appointments using dental management software for streamlined operations.
- Answered phone calls and addressed patient inquiries promptly and courteously.
- Maintained patient records accurately to ensure confidentiality and compliance.
- Coordinated insurance verifications to facilitate smooth billing processes.
- Processed patient payments and handled cash transactions securely.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Data Clerk
Tawana Land Board
Maun
02.2017 - 08.2019
- Maintained accurate data entry in land management systems for property records.
- Collaborated with team members to ensure timely updates to land information databases.
- Conducted regular reviews of data integrity to identify discrepancies in records.
- Organized hard copy files into digital databases for easy access and retrieval.
- Created database entries, including entering new customer information and updating existing customers' profiles.
- Performed daily backups of database files to ensure data security and integrity.
- Maintained confidentiality of all client records and other sensitive information.
Front Office Assistant
The Capital Guesthouse
Gaborone
02.2014 - 09.2014
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone calls and responded to guest inquiries promptly.
- Organized reservations and maintained accurate booking records.
- Coordinated with housekeeping to ensure room readiness for guests.
- Maintained front desk area, ensuring cleanliness and professionalism.
- Assisted with inventory management of office supplies and amenities.
- Handled guest complaints with empathy and professionalism to ensure satisfaction.
- Processed payments from customers using cash, credit cards or checks.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Directed clients and guests to correct departments, rooms, and staff members.
- Organized filing system for customer records and documents.
Accounts Clerk
Kgalagadi Soap Industries
Broadhurst
11.2009 - 03.2011
- Processed invoices and ensured accurate record-keeping in financial systems.
- Assisted with monthly reconciliations and resolved discrepancies promptly.
- Maintained organized filing system for financial documents and reports.
- Communicated with vendors regarding billing inquiries and payment statuses.
- Utilized accounting software to update financial data and generate reports.
- Reconciled bank accounts on a monthly basis to ensure accuracy of balances.
- Reviewed expense reports for accuracy and compliance with internal policies.
- Verified and reconciled invoices with purchase orders.
Diamond Polisher
DDA of Botswana
07.2007 - 11.2009
- Processing the Princess Stone to final stage of BLL and BLT
- Polishing round stone, 4 top facets, 8 top facets, final stage of top halves and top stars
- Inspected diamonds for quality and identified imperfections during polishing.
- Followed safety protocols while handling sharp tools and materials in the workspace.
- Assisted in training new employees on diamond polishing procedures and standards.
- Organized work area to promote efficiency and safety during diamond processing.
- Recorded daily production data to track progress of diamond polishing tasks.
- Kept work area clean and organized at all times.
- Maintained records of all diamond polishing processes.
- Inspected finished stones for quality assurance purposes.
- Identified various types of diamonds using a microscope or loupe.
Waitress
Phakalane Golf Estate
12.2004 - 12.2004
- Provided exceptional customer service to enhance guest dining experiences.
- Took accurate orders and communicated them effectively to kitchen staff.
- Assisted in maintaining a clean and organized dining area for guests.
- Collaborated with team members to ensure timely food delivery to tables.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in team meetings to improve service standards and efficiency.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Certificate - Jewellery Design and Manufacture
Botswana Technical Education Programme
05.2016
Certificate - Jewellery Design and manufacture
Oodi College of Applied Arts And Technology
05-2016
Certificate - bakers
RICC VOCATIONAL
01.2015
Certificate - Human Resource Management
Realic Educational Services School
01.2010
Certificate - Secretarial Studies
ABM University college
01.2007
Certificate - Spreadsheet Processing Techniques
ABM UNIVERSITY COLLEGE
GABORONE12.2006
Certificate - Word Processing Techniques
ABM UNIVERSITY COLLEGE
GABORONE12.2006
Certificate - Office Procedures
ABM UNIVERSITY COLLEGE
GABORONE12.2006
Certificate - Botswana General Certificate of Secondary Education
Gaborone Secondary School
Gaborone, Botswana11.2004
Skills
- Appointment scheduling
- Dental software proficiency
- Data entry and management
- Insurance verification
- Customer relationship management
References
- Bose Matebu, Records Manager, Maun Sub Landboard, 6820292
- Mr Letsweletse Ramokate, Managing Director, The Capital Guesthouse, 71307987
- Mr KNT Kesupile, HR Manager, Kgalagadi Soap Industries, 3912791
- Masego Radinamane, HR Manager, DDA of Botswana, 3953610
Personal Information/other contact information
- ID Number: 318528713
- Motswana
- Date of Birth: 01/20/1986
- +26774397409 / tsiamomatale@gmail.com
Timeline
Receptionist
Smiles Dental Clinic
09.2019 - 02.2021
Data Clerk
Tawana Land Board
02.2017 - 08.2019
Front Office Assistant
The Capital Guesthouse
02.2014 - 09.2014
Accounts Clerk
Kgalagadi Soap Industries
11.2009 - 03.2011
Diamond Polisher
DDA of Botswana
07.2007 - 11.2009
Waitress
Phakalane Golf Estate
12.2004 - 12.2004
Certificate - Jewellery Design and Manufacture
Botswana Technical Education Programme
Certificate - Jewellery Design and manufacture
Oodi College of Applied Arts And Technology
Certificate - bakers
RICC VOCATIONAL
Certificate - Human Resource Management
Realic Educational Services School
Certificate - Secretarial Studies
ABM University college
Certificate - Spreadsheet Processing Techniques
ABM UNIVERSITY COLLEGE
Certificate - Word Processing Techniques
ABM UNIVERSITY COLLEGE
Certificate - Office Procedures
ABM UNIVERSITY COLLEGE
Certificate - Botswana General Certificate of Secondary Education
Gaborone Secondary School
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