Tuan Nguyen
Atlanta
Summary
Dedicated retail business owner and operator with over 12 years of hands-on experience managing a high-volume store from the ground up. Excelled in full-scope operations, including inventory control (processing 1,000+ products weekly), distributor negotiations, financial oversight, team leadership, customer relationship building, and regulatory compliance. Skilled in advanced Excel/Google Sheets analytics (VLOOKUP, pivot tables), cost optimization, crisis resolution, and strategic planning to ensure seamless daily performance, profitability, and long-term growth.
Overview
13
13
years of professional experience
Work History
Owner/Operator
C&D Package
Stone Mountain
06.2011 - 02.2024
- Directed all daily operations of a high-volume retail business for over 12 years, ensuring seamless functionality, strategic growth, and cost optimization in close collaboration with the company president; maintained ongoing relationships with 7 key distributors and sales representatives, consistently negotiating favorable pricing, terms, and deals to minimize procurement costs and maximize profitability.
- Managed high-volume inventory operations by processing 1,000+ products weekly (scanning items into POS/accounting systems, updating quantities, calculating profit margins, and strategically setting markup prices via data analysis) while tracking daily sales, maintaining 100% accurate real-time records in Excel and Google Sheets, and leveraging advanced functions (VLOOKUP, pivot tables, INDEX/MATCH, conditional formatting) to analyze trends, generate reports, and drive informed purchasing/pricing decisions.
- Managed end-to-end inventory processes, including verifying incoming deliveries, reviewing invoices, issuing payments, and making weekly purchasing decisions based on sales trends and market demands.
- Oversaw all administrative, financial, and licensing functions to ensure operational continuity and 100% regulatory compliance, including payroll processing, bill/lease/insurance management, legal documentation preparation, business license renewals, and active maintenance of licenses.
- Led staff team coordination, cultivated strong customer relationships through personalized accommodations and mutually beneficial negotiations to boost loyalty and satisfaction, and effectively managed crisis incidents (e.g., break-ins) by coordinating with law enforcement and insurance agents, filing claims for stolen/damaged property, and maintaining calm professionalism to ensure quick resolution and business continuity.
Education
High School Diploma -
Parkland High School
Allentown, PA05-2006
Skills
- Operations management
- Supply chain coordination
- Inventory management
- Cost optimization
- Profit optimization
- Budget development
- Regulatory compliance
- Operational reporting
- Performance analysis
- Data reconciliation
- Data analysis
- Invoice auditing
- Crisis management
- Strategic planning
- Document management
- Accounting principles
- Problem solving
- Sales negotiation
- Document management
- Negotiation techniques
- Customer relationship management
- Staff training
- Team building
- Client relationship management
Languages
English
Professional
Vietnamese
Professional
References
References available upon request.
Timeline
Owner/Operator
C&D Package
06.2011 - 02.2024
High School Diploma -
Parkland High School