Tuere Kemp
Smyrna
Summary
Dynamic insurance professional with a proven track record at Humana, excelling in customer service and client retention. Leveraged extensive product knowledge to exceed sales targets and deliver tailored insurance solutions. Skilled in client needs analysis and upselling, fostering trust and loyalty while ensuring compliance and satisfaction in every interaction.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Humana
07.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent
Alorica
06.2019 - 07.2021
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
Insurance Adjuster
Renfro
05.2017 - 06.2019
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
Education
Bachelor - English
University of Alabama At Huntsville
Huntsville, AL12.2008
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Client retention
- Upselling
- Health insurance
- Property insurance
- Auto insurance
- Leads prospecting
Timeline
Insurance Agent
Humana
07.2021 - Current
Insurance Agent
Alorica
06.2019 - 07.2021
Insurance Adjuster
Renfro
05.2017 - 06.2019
Bachelor - English
University of Alabama At Huntsville
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