Overview
Work History
Education
Skills
Languages
<Enter your own>
Training
Timeline
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Tuga A. Mohamed

Overview

16
16
years of professional experience

Work History

Independent Distributor

It Works Global Company
05.2018 - Current
  • From home Sales (Independent Distributor) Beauty Products Offering Hair Skin and Health Products.
  • Maintaining the mailing database.
  • Strong written and oral communications skills.
  • Ability to answer phone calls professionally and politely.
  • Good customer service skills.
  • Ability to send and check emails.
  • Arranging appointments.
  • Replying to emails.

Shift Supervisor

Goodwill Industries of Georgia
07.2023 - 08.2024
  • Manage Employees daily Plan schedules, employee shifts.
  • Monitoring daily employee performance.
  • Ensuring customer satisfaction.
  • Assign duties to employees and oversee their progress.
  • Ensure that daily sales/production goals are met.
  • Count cash at the beginning, end of the shift, transferring and deposing.
  • Train and integrate new workers.
  • Provide guidance and feedback to employees when needed.
  • Ensure industry rules and regulations are followed.
  • Handle customer and employee complaints.
  • Resolve conflicts between employees.
  • Transfer products and other objects to and from the worksite on occasion.
  • Strong written and oral communications skills.
  • Ability to answer phone calls professionally and politely to inform and assist with questions.
  • Ability to send and check emails.
  • Ability to use computers and office equipment.
  • Excellent front desk skills.
  • Accurate filing and documentation skills.
  • Good office management skills.
  • Arranging appointments.
  • Delivering messages.
  • Replying to emails.
  • Maintaining the mailing database.

Teller

SunTrust Bank
02.2017 - 05.2018
  • Provide industry leading service.
  • Complete transactions according to established guidelines (complexity of transactions performed varies by Teller level).
  • Identify referral opportunities and make appropriate referrals.
  • Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial Advisors, etc.
  • Ensure compliance with internal controls, operational procedures and risk management policies.
  • Pursue on-going education of SunTrust products, services, and other lines of business.
  • Ensure that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.
  • Maintaining the mailing database.
  • Strong written and oral communications skills.
  • Ability to answer phone calls professionally and politely.
  • Ability to use computers and office equipment.
  • Ability to work as part of a team.
  • Excellent front desk skills.
  • Accurate filing and documentation skills.
  • Delivering messages.

Student Support

Georgia State University
08.2014 - 05.2018
  • Primary responsibility is to provide student support, customer service and administrative services.
  • Answer questions as well as students on campus with technical issues.
  • Unlock and lock classrooms on time.
  • Document and report technical issues.
  • Ensure that all the classrooms for which you are responsible are in proper working.
  • Be present, visible, and available to students, faculty and staff requiring technical assistance.
  • Be acquainted with the available help resources and stay updated with campus technology changes and problems.
  • Strong written and oral communications skills.
  • Ability to answer phone calls professionally and politely to inform and assist with questions.
  • Ability to send and check emails.
  • Ability to use computers and office equipment.
  • Excellent front desk skills.
  • Accurate filing and documentation skills.
  • Good office management skills.
  • Arranging appointments.
  • Delivering messages.
  • Replying to emails.
  • Maintaining the mailing database.

Clerk

Publix Super Market
10.2013 - 03.2015
  • Operating cash registers and clerical services and offering to donate to different causes (special Olympics and Food for sharing...etc.)
  • Providing Excellent Customer Services.
  • Strong written and oral communications skills.
  • Ability to answer phone calls professionally and politely.
  • Great customer service skills.
  • Prioritize effectively multitasking.

Floor Associate

Goodwill Industries of Georgia
11.2009 - 10.2013
  • Operating cash registers.
  • Providing Excellent Customer Services.
  • Sorting and evaluating donated clothing.
  • Merchandising, presenting clothing on racks for best sales presentation.
  • Organizing clothing by size, type and price.
  • Ensured dressing rooms were clean and orderly.
  • Provided friendly customer service, helping to find items and providing directions.
  • Providing clerical tasks.
  • Ability to answer phone calls professionally and politely.
  • Good customer service skills.
  • Ability to work as part of a team.
  • Excellent front desk skills.

Arabic Interpreter

Lutheran Services of Georgia
08.2009 - 11.2010
  • Provide interpretation, administrative and occasional translation services for immigrants on career counseling and workforce development ( job interviews and applications).
  • Ability to work independently as part of a team.
  • Accurate filing and documentation skills.
  • Good office management skills.
  • Prioritize effectively.
  • Multitask Arranging appointments.
  • Maintaining the mailing database.
  • Listening carefully.
  • Comprehending languages (English and Arabic) Accurately.
  • Using technology where appropriate, such as microphones, headphones, telephones, video and the internet.

Education

Associate Degree - Accounting

Colorado Technical University Online
05.2016

High School Diploma - undefined

Philip Cena High School
Cairo
01.2009

Skills

  • Communication skills
  • Social skills
  • Organizational skills
  • Attention to detail
  • Responsibility
  • Flexibility
  • Multitasking
  • Ability to work under pressure
  • MS Office proficiency
  • Database experience
  • Time management skills
  • Ability to prioritize

Languages

English
Arabic

<Enter your own>

Driving License: Forklift Driver License 2023

Training

  • Computer Course Certificate (MS Word, Excel, Internet, E-mail), American International Center, Cairo, Egypt, 2006
  • Warehouse Training Certificate, Lutheran Services of Georgia, 2010
  • Forklift Driver License, 2023

Timeline

Shift Supervisor

Goodwill Industries of Georgia
07.2023 - 08.2024

Independent Distributor

It Works Global Company
05.2018 - Current

Teller

SunTrust Bank
02.2017 - 05.2018

Student Support

Georgia State University
08.2014 - 05.2018

Clerk

Publix Super Market
10.2013 - 03.2015

Floor Associate

Goodwill Industries of Georgia
11.2009 - 10.2013

Arabic Interpreter

Lutheran Services of Georgia
08.2009 - 11.2010

Associate Degree - Accounting

Colorado Technical University Online

High School Diploma - undefined

Philip Cena High School

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Tuga A. Mohamed