Tw'on Harris
Bonaire
Summary
Dedicated professional with strong client support skills and effective communication. Experienced in training teams to enhance service delivery and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
Bonaire, GA
09.2024 - Current
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and supported team members to enhance performance and customer satisfaction.
- Monitored inventory levels and implemented restocking procedures to minimize shortages.
- Implemented promotional strategies to drive sales and attract new customers.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Maintained compliance with health and safety regulations within the workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Heating, Ventilation and Industrial Technician
USDA Cotton Division
Macon, GA
10.2021 - 04.2022
- Operated and maintained precision agricultural equipment for optimal cotton production.
- Conducted quality control inspections to ensure compliance with USDA standards.
- Assisted in the implementation of process improvements to enhance operational efficiency.
- Collaborated with team members to troubleshoot equipment malfunctions effectively.
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
- Troubleshot programs and maintained programmable logic controllers.
- Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
- Adhered to safety policies, procedures and regulatory criteria to maximize preventive controls.
Key Holder and Crew Member
Marcos's Pizza
Macon, GA
05.2017 - 02.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, including drawer reconciliation and financial reporting.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Security Officer
Macon Centreplex
Macon, GA
04.2018 - 01.2020
- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents, maintaining calm and control during emergencies.
- Conducted regular patrols to identify potential security risks and hazards.
- Implemented improved surveillance strategies to enhance facility safety measures.
- Developed incident reports detailing events for management review and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Concessions Shift Lead
Spectra Food Services Via Augusta Entertainment Complex
Augusta, GA
08.2017 - 12.2018
- Supervised daily operations of concessions, ensuring efficient service delivery and product availability.
- Trained and mentored staff on food safety protocols and customer service standards.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored concession area for cleanliness, maintaining compliance with health regulations.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction experiences.
- Analyzed workflow processes, identifying areas for improvement to streamline operations and reduce wait times.
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Managed cash transactions accurately, maintaining financial integrity of the concessions stand.
Education
Bachelor of Science - Information Technology
American InterContinental University
Online04-2021
Industrial Maintenance - HVAC
Aiken County Career Center
Aiken, SC05-2015
Skills
- Client support
- Currency handling expertise
- Collaborative decision-making
- Respectful interaction
- Effective listening
- Proficient in computer applications
- Skilled in Microsoft Office applications
- Inventory control
- Financial analysis
- Effective communication skills
- Flexibility in changing situations
- Analytical problem-solving
Timeline
Assistant Manager
Dominos Pizza Inc.
09.2024 - Current
Heating, Ventilation and Industrial Technician
USDA Cotton Division
10.2021 - 04.2022
Security Officer
Macon Centreplex
04.2018 - 01.2020
Concessions Shift Lead
Spectra Food Services Via Augusta Entertainment Complex
08.2017 - 12.2018
Key Holder and Crew Member
Marcos's Pizza
05.2017 - 02.2020
Bachelor of Science - Information Technology
American InterContinental University
Industrial Maintenance - HVAC
Aiken County Career Center