Tyana Lester
Lawrenceville,GA
Summary
Results-driven Product Readiness Manager with over 6 years of experience in IT, specializing in GTM launches, product ownership, and process improvement. Adept at bridging the gap between IT and executive teams, with a strong track record of delivering efficient and data-informed solutions. Seeking to apply my strategic leadership and project management skills to drive successful projects and enhance business processes. Skilled at creating meticulous business requirements documents, managing Agile product backlogs, and leading teams to deliver for market expansion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Readiness Manager
Cox Automotive
10.2023 - Current
- Responsible for developing product launch and readiness strategies and executing on those strategies through collaboration with a wide range of stakeholders across the business.
- Drove successful product launches by ensuring product updates are well-communicated and well-understood by team members and that the launch itself is well-coordinated and flawlessly executed both internally and externally.
- Collaborated to define product success measures for each initiative and follow initiatives through development also providing guidance on risk assessment.
- Developed operational readiness playbook, system availability matrices, and facilitated Go/No Go meetings after testing.
- Created training schedules to ensure that sales, support teams, client services, etc. have the facts to effectively plan for, train and support a new product/solution or enhancement(s) being delivered to market.
Product & Delivery Manager
US Auto Sales
01.2021 - 01.2023
- Spearheaded the scoping of Scrum projects and long-term strategic initiatives for business process improvements resulting in a 50% increase in project completion rates within the first year
- Demonstrated strong leadership skills in leveraging expertise across marketing, credit/payments systems, acquisitions, product development, and analytics domains, leading to successful project outcomes
- Provided influential improvement recommendations to stakeholders, emphasizing leadership in reducing budget expenditures by 15%, minimizing losses, and optimizing operational efficiencies
- Crafted and executed tactical vision, mission, and objectives, guiding a cross-functional team in evaluating buy/build/partner strategies to establish and deliver against a comprehensive product roadmap
- Exhibited leadership in providing comprehensive systems support by collaborating with vendors, merchants, and partners to enhance the loan boarding and servicing and vehicle selling experience for retail customers resulting in a 25% improvement in customer satisfaction scores
- Show leadership consistently with increased product performance by 18% against KPIs through effective backlog prioritization, sprint planning, successful deployments and continuous improvement efforts
- Led the implementation of new products, enhancements, and vendor services, demonstrating exceptional leadership skills in developing and executing detailed improvement project plans
- Conducted implementation meetings, delegated responsibilities to departments, and closely monitored deployment results
IT Business Analyst
Safe-Guard
01.2020 - 01.2021
- Acted as a pivotal liaison between the IT department and executive leadership to facilitate the exchange of critical business practices among branch services
- Played a crucial role in enhancing the overall customer experience through streamlined communication
- Demonstrated proficiency in reviewing and generating reports for valuable business intelligence insights that contributed to a 10% increase in operational efficiency, enabling data-driven improvements
- Conducted in-depth root cause analyses to address existing issues and concerns proactively
- Reduced post-production bugs by 25% through rigorous QA testing and bug tracking
- Created monitoring reports to assess business process improvements
- Exhibited hands-on experience in User Acceptance Testing (UAT) and Business User Acceptance Testing (BUAT)
- Authored comprehensive business requirements documents (BRDs), epics, and user stories essential for contract execution and strategic business planning
- Managed product backlogs and requirements for Agile delivery teams in a Product Owner capacity achieving a 13% increase in on-time project deliveries
- Engaged in extensive user story definition work to ensure alignment with project objectives and stakeholder needs
- Showcased strong problem-solving skills and the ability to lead teams toward heightened efficiency and results
- Utilized data analysis techniques, including descriptive, diagnostic, predictive, and prescriptive analytics, to drive market expansion strategies.
Tech Support Coordinator
Safe-Guard
01.2019 - 01.2020
- Proactively recommended optimization improvements related to employee schedules, improvement objectives, team productivity, and client resource allocation that resulted in a 20% increase in team productivity
- Ensured the timely delivery of objectives by leveraging data-driven insights
- Collaborated effectively with cross-functional stakeholders and product architects to manage expectations and foster strong communication between teams
- Facilitated seamless interfaces with project sponsors to align project goals with strategic objectives
- Demonstrated expertise in testing with APIs, databases, and cloud technologies, contributing to the technical robustness of projects and enhancing product quality
- Managed triage support submitted by both internal and external customers
- Ensured 95% of change requests were resolved promptly, maintaining high client satisfaction.
Education
Bachelor of Science - Psychology
UOP
Phoenix, AZ01.2018
Skills
- Project/Product Management
- Stakeholder Management
- Business Analysis
- Cross-Functional Collab
Certification
- CBAP
- SQL
Timeline
Product Readiness Manager
Cox Automotive
10.2023 - Current
Product & Delivery Manager
US Auto Sales
01.2021 - 01.2023
IT Business Analyst
Safe-Guard
01.2020 - 01.2021
Tech Support Coordinator
Safe-Guard
01.2019 - 01.2020
Bachelor of Science - Psychology
UOP
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