Tyana Simms
Atlanta
Summary
Proven track record in enhancing customer satisfaction management and attention to detail at DHL supply chain . Excelled in order fulfillment at Amazon, demonstrating flexibility and a commitment to quality. Achieved remarkable service levels by leveraging customer service skills and operational efficiency.
Overview
9
9
years of professional experience
Work History
Associate
DHL Supply Chain
09.2021 - 12.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier
Checkers
01.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate
Amazon
03.2017 - 04.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Education
Fredrick Douglass
Atlanta, Georgia Skills
- Customer service
- Time management
- Attention to detail
- Flexible schedule
- Order fulfillment
Timeline
Associate
DHL Supply Chain
09.2021 - 12.2025
Cashier
Checkers
01.2019 - 07.2021
Associate
Amazon
03.2017 - 04.2019
Fredrick Douglass
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