Tyanna Taylor

Responding to customer inquiries about shipments, tracking, delivery times, and other logistics-related questions

Making reservations for transportation

Tracking Flights.

answering customer inquiries, processing transactions, and managing a high volume of calls, often in a call center environment, while adhering to established procedures and policies.

Responding to customer inquiries, resolving issues, and providing information.

Managing a High Volume of Calls: Navigating multiple systems and handling a steady stream of customer interactions.

Identifying Customer Needs: Understanding and addressing customer needs to ensure accurate and complete information is provided.

Processing Transactions: Completing transactions via web-based applications and updating databases.

• Answering employee inquiries via phone, email, or chat.
• Providing information and guidance on company policies and procedures.
• Assisting with HR-related tasks, such as onboarding, offboarding, and benefits enrollment.
• Resolving employee issues and escalating complex cases to HR specialists.
• Maintaining accurate and confidential employee records.