Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TyEsha Smith

Hampton

Summary

Licensed insurance agent and customer service professional with over 7 years of experience in insurance sales, technical support, and computer repair. Skilled in policy advising, troubleshooting Apple products, and team leadership. Recognized for strong communication, problem-solving, and the ability to build lasting client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Allstate Insurance
10.2021 - Current
  • Advised clients on tailored auto, home, and renters' policies.
  • Maintained compliance with state regulations while ensuring documentation accuracy.
  • Exceeded monthly sales goals consistently.
  • Guided clients through claims, renewals, and coverage changes to ensure high-quality service.
  • Educated customers on policy details and the benefits of various plans.

Technical Support Representative

Kelly Services (Apple Contract)
03.2017 - 10.2021
  • Provided Tier 1 and Tier 2 support for Apple products, including iPhones and MacBooks.
  • Documented customer interactions and resolutions in the internal ticketing system.
  • Troubleshot hardware, software, iOS, macOS, Apple ID, and iCloud issues with precision.
  • Educated customers on AppleCare coverage and product features to enhance the user experience.
  • Achieved high first-call resolution rates, and maintained strong customer satisfaction scores.

Assistant Manager

Best Tek Computers
08.2014 - 03.2017
  • Streamlined daily operations of the computer repair shop, focusing on scheduling and staff support.
  • Diagnosed and repaired desktops, laptops, and peripheral devices to ensure optimal performance.
  • Trained and supervised new technicians, enhancing service quality and repair accuracy.
  • Managed inventory of parts and tools, providing cost estimates and clear service explanations.
  • Implemented customer service protocols to enhance client interactions.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
05-2014

Skills

  • Insurance sales and compliance
  • Apple and PC technical support
  • Customer relationship management
  • Claims processing and documentation
  • Sales and cross-selling strategies
  • Leadership and training
  • Troubleshooting and repairs
  • Communication and problem-solving
  • Time management
  • Problem solving
  • Effective communication

Certification

Licensed Insurance Agent, Property & Casualty

Timeline

Licensed Insurance Agent

Allstate Insurance
10.2021 - Current

Technical Support Representative

Kelly Services (Apple Contract)
03.2017 - 10.2021

Assistant Manager

Best Tek Computers
08.2014 - 03.2017

High School Diploma -

Warner Robins High School

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TyEsha Smith