Summary
Overview
Work History
Education
Skills
Timeline
Generic

TYISHA BRUMMAGE

AUSTELL

Summary

Dedicated, flexible employee, creative, attention to detail, customer service skills, organizational skills, ability to prioritize tasks, Critical thinker, ability to identify and solve problems, ability to work well with others, quick learner, ability to remain calm in stressful situations

Overview

14
14
years of professional experience

Work History

Front Of House Manager

SIE Culinary
05.2023 - Current
  • Supervise and coordinate the entire front of the house team.
  • Ensures Clients receives a warm welcome and that services run smoothly.
  • Managed administrative tasks, inventory, ordering product, and creating production logs
  • Training Employees, implementing front end policies, assessing staff performance, and Scheduling leave requests, and Attendance.
  • Makes arrangements for conferences and staff meetings

Customer Service Representative

Ontel/NexRep
05.2014 - 01.2022
  • Serviced customers with placing, canceling, and updating information pertaining to product purchasing
  • Communicating accurate product knowledge to customers
  • Promoting the variety products that the company has to offer
  • Resolve customer complaints via phone and email
  • Answers, screens, and triage phone calls

Customer Service/ Call Center Rep

D&H Electronics Dis.
11.2012 - 01.2021
  • Serviced customers by determining requirements
  • Answering inquiries and resolving problems
  • Fulfilling requests and maintaining customer/product databases
  • Open, dates, and process mail
  • Data entry

Customer Service Representative

Medical Teleperformace
03.2011 - 01.2012
  • Serviced 100-200 inbound and outbound calls
  • Assisting customers with and setting medical appointments
  • Updating client information
  • Verifying client information
  • Verifying clients insurance
  • Data entry

Education

Medical Office Expert Certification -

Javelin Technical Institute
Atlanta, GA
07.2008

Diploma -

Homestead Sr. High School
Homestead, Fl
06.2004

Skills

  • Microsoft Office, Microsoft Word, Excel, PowerPoint, Access, and Publisher
  • Epic 2017 (novice), AS400 Software
  • 10 Key Calculator, Billing and Coding (ICD10), Intercom Plus Software System
  • HIPAA, 35 WPM, Windows PC, Printers, Scanners, Fax Machine
  • Web Browsers (Firefox, Google Chrome, and Safari)

Timeline

Front Of House Manager

SIE Culinary
05.2023 - Current

Customer Service Representative

Ontel/NexRep
05.2014 - 01.2022

Customer Service/ Call Center Rep

D&H Electronics Dis.
11.2012 - 01.2021

Customer Service Representative

Medical Teleperformace
03.2011 - 01.2012

Medical Office Expert Certification -

Javelin Technical Institute

Diploma -

Homestead Sr. High School

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TYISHA BRUMMAGE