TYISHA KITCHENS

Correctional Officer

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Observed behavior of residents individually and in groups.

Field Training Officer

• Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
• Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
• Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
• Strengthened professional relationships within the department by participating in community engagement events alongside other officers and supervisors.

• Created detailed reports documenting inmate conduct and progress during incarceration period
• Ensured that all facility activities were conducted according to applicable laws and regulations
• Conducted thorough investigations into incidents involving juveniles, displaying keen observational skills
• Completed round counts of all youths
• Maintained safety of youths and staff
• Escorted youths to and from school
• Provided counseling and guidance to juvenile offenders, demonstrating strong interpersonal skills
• Transported inmates between facilities as needed while maintaining accountability of all individuals under supervision
• Maintained order in the facility by enforcing rules and regulations, utilizing effective de-escalation techniques
• Interacted positively with youth to build trust and encourage successful reentry into society after release
• Administered daily counts of inmates and documented for recordkeeping

• Focused on learning new skills and staying updated with industry changes
• Committed to delivering excellent customer service while working in a fast-paced environment
• Met deadlines while maintaining high-quality deliverables
• Developed strategies to increase customer satisfaction levels by proactively addressing their needs
• Monitored incoming calls, emails, chats for escalated cases requiring special attention
• Assisted customers in navigating website features for successful completion of online transactions
• Adhered strictly to company policies while handling confidential information with utmost discretion

• Stocked and replenished merchandise according to store merchandising layouts
• Assisted customers by providing information and resolving complaints
• Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
• Packed grocery items in sacks or cartons, arranging heavy and bulky items at bottom
• Greeted customers warmly upon entering the store and provided assistance when needed
• Assisted customers with purchasing decisions by providing product knowledge and advice
• Operated cash register efficiently to accurately process sales transactions and maintain proper cash control
• Processed payments in a timely manner while ensuring accuracy of change due to customers
• Resolved errors in cash and credit card transactions
• Verified age for purchase of alcohol and tobacco products in accordance with state laws
• Performed daily opening and closing duties such as counting money in the register drawer and reconciling receipts against sales totals